Dispatcher Spectraforce Technologies Title : Dispatcher
Duration : 3 Months
Location : Vernon , CA
Position Purpose:
Under immediate direction, the Dispatcher provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer's needs. Dispatches vehicles on a pre-set route for each driver daily in the interest of efficient customer service.
Key Job Activities:
* Assist Customer Service with customer requests (SFDC cases), route changes, rescheduling for pickups/missed stops
* Provides highest level of customer service to all customers in line with Customer 1st objectives
* Monitor, process, and escalate SFDC cases to supervisor
* Assist walk-in customers
* Assists drivers with problems/issues as issues arise (during the day or at the end of the route)
* Reviews driver's paperwork and files paperwork
* Review and updates routes, new customers based on daily communication, reroutes existing customers as required
* Ensures that routes are balanced daily
* Assists Trans Supervisor/Manager as needed/directed
* Update SAP data / notes
* Communicate performance standards and objectives
* Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings
* Always maintains a safe and compliant workplace
* In the absence of a manager/supervisor, monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvement, when necessary, in order to prevent accident or injuries
* Perform other duties and responsibilities, as assigned
Education:
Preferred Education: in High School or Equivalent
Experience (North America & LATAM):
* High School Diploma or equivalent
* 2+ Years' experience, preferably in Transportation, Logistics, Routing and Customer Service
* Proficient in Microsoft Office applications
Note: The Company is committed to complying with the California Consumer Privacy Act ("CCPA") effective January 1, 2020; and all data privacy and laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting . Vernon, CA, USPosted a day ago SIO Research Vessel Engine Crew - Per Diem - 124388. 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