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The role of the Coordinator, Logistics is to be the hands-on primary point of contact between New Era Cap and our third-party distribution partners. This role is responsible for supporting the seamless transition of inbound and outbound transportation between New Era Cap, the 3PL distribution network, freight forwarders, and end customers. This position's primary role is to oversee, monitor, support, and report on daily logistics activity within multiple facilities and proactively engage all necessary parties to ensure on-time customer deliveries (2 million units per month). This is a temporary position with an opportunity to go full-time/permanent.

Responsibilities

• Collaborate with internal departments (Distribution, Customer Relations, and Planning) and external partners to support logistics processes; review orders, inbound & outbound \ transactions, resolve routing issues, proactively communicate delays and recommend/trouble shoot alternate solutions
• Track global inbound shipments to ensure timely delivery to final destination and make real-time decisions to prioritize adjustments to the shipment as needed
• Manage, organize and support all LTL (Less Than Truck Load), FTL (Full Truck Load), Intermodal, Air and Ocean (international and domestic) freight into the appropriate NA distribution networks
• Work through issues related to inbound scheduling, carrier issues, delivery appointments, etc. proactively communicate delays and recommend/trouble shoot alternate solutions
• Complete, analyze and send inbound reports to NA distribution centers used for labor/staffing projections to ensure 3PLs have adequate labor to process the shipments
• Manage and maintain the commercial documents for international shipping from NA distribution network
• Update customer routings in SAP and accurately communicate to carriers and forwarders (based on customer specific requirements)
• Proactively conduct route-cause analysis with all third part logistics partners of service level exceptions for customer orders
• Research customer shortages and obtain documents of delivery, develop corrective action plan and process to eliminate future occurrences
• Keep all sensitive matters confidential
• Other duties as assigned

Knowledge, Skills and Abilities

• Strong computer skills; Microsoft Word, Excel and PowerPoint and the ability to learn and utilize new systems
• Ability to establish relationships and interact with various levels within the organization
• Ability to manage multiple priorities, meet deadlines and efficiently prioritize workday to maximize productivity
• Strong verbal and written communication skills with the ability to communicate effectively and professionally
• Enthusiastic, pro-active, and positive person who adapts to change and with urgency and persistence
• The ability to be innovative and creative when handling difficult business challenges
• Working knowledge of SAP preferred
• Strong follow-up with attention to detail
• Excellent ability to communicate, follow-up, and engage with outside partners to ensure proper procedures
• Exercise sound independent judgement and ability to keep calm under pressure
• Knowledge of shipping processes required
• Must be able to lift and carry up to 10 lbs

Education and Experience

• One (1) to Three (3) years of experience in in logistics operations required
• Bachelors Degree in Supply Chain Management, Logistics or related field required; Relevant job experience in lieu of degree will be considered
• Customer Service or Operations Management experience preferred
• Demonstrated advanced level Excel required

Travel Requirement

• 0% to 5%; domestic and/or global

New Era Cap, LLC is an Affirmative Action and Equal Opportunity Employer that believes in inclusion and does not discriminate against any candidate or employee on the basis of race, color, sex, age, religion, national origin, sexual orientation, gender identity, disability, veteran status, genetics, or any other basis protected by applicable local, state or federal laws.

The salary range for this posted position is $20.00 - $23.00 per hour and pertains to candidates located in Western New York. Actual compensation is determined by a wide array of factors including but not limited to skill set, education, essential job duties and requirements, and necessary experience.

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