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Point-of-Sale Service Delivery Lead Genesco
The Ideal Candidate Provide world class service to Genesco's end users with all aspects of technical support so that business tasks can be accomplished. The Point-of-Sale Service Desk is the first point of contact when issues arise. In addition to core responsibilities, duties include, but are not limited to, providing call handling, leadership, developing and training staff.How You Will Make an Impact Identify trends and problems with day-to-day operations and work with cross-functional teams to resolve issues quickly. Facilitate major incident response. Maintain the Point-of-Sale Service Desk Knowledge Base; validate applications, services and processes are documented and updated. Work with Point-of-Sale Service Desk Technicians to apply available diagnostic utilities to aid in troubleshooting. Run daily, weekly, and monthly production and SLA reports to leadership. Experience and Skills You'll Need to Have Bachelor's degree in Computer Science, Information Systems or related field; or equivalent combination of education and experience. 5+ years of experience providing technical support. 3+ years in a leadership role working with IT or operational teams. Inventory management experience. Preferred Qualifications Previous service desk experience. Familiarity with ticketing systems for tracking and managing user requests. Understanding of service level agreements (SLAs) and the importance of timely issue resolution. Functional/Technical Competencies Knowledge of a wide range of tools, methodologies, and resources to diagnose, troubleshoot, and resolve technical problems. Basic documentation skills to record troubleshooting steps and solutions for future reference. Demonstrated experience working with Microsoft Office products. Strong written and verbal communication skills including technical acumen with the ability to communicate technical concepts to both technical and non-technical people. Behavioral Competencies Ability to troubleshoot and resolve issues using critical thinking skills. Must be well-organized, efficient, detail-oriented, and able to work independently and as a member of a team. Must possess excellent collaborative and interpersonal skills.
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Nashville, TN, US, 37214Posted 2 days ago Boat Manager. Bass Pro, LLC The Boat Manager supervises the Boat & ATV Department within a BPS or Free-Standing Store location to include sales, finance, service, parts, merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development and customer service activities. Winchester, TN, US, 37398Posted 2 days ago Material Handler. Staffmark Group Do you enjoy working in a fast-paced environment where you can develop your skills while contributing to a dynamic team? Staffmark is searching for a Material Handler in Memphis, TN who shares our commitment to excellence and teamwork. Apply now and let Staffmark help get your career on track and connect you with our outstanding company that will make your personal goals a priority. Memphis, TN, US, 37544Posted 2 days ago Warehouse Worker. Staffmark Group Are you ready to elevate your career and achieve your financial aspirations? At Staffmark, we're not just offering a job; we're offering a gateway to success and a supportive atmosphere. We're in search of a dedicated Warehouse Worker to join our vibrant team in Osceola, AR. If you're driven by growth and thrive in a supportive atmosphere, this opportunity is crafted just for you! Osceola, AR, US, 72370Posted 2 days ago Part Time WKND Days - Distribution Specialist II Replens - 7AM-7PM (SAT & SUN) Dorman Products Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket replacement products engineered to save time and money, and increase convenience and reliability. Founded and headquartered in the United States, we are a pioneering global organization offering an always-evolving catalog of automotive, heavy-duty and specialty vehicle products. Today, we have more than 3,500 employees across 28 different locations, with a family of brands that also includes SuperATV and Dayton Parts. Publicly traded under the stock ticker DORM, we had revenues surpassing $1.7 billion in 2022 and over $3.5 billion in enterprise value. Portland, TN, US, 37148Posted 2 days ago Machine Operator Attendant. Staffmark Group Join Advantage Resourcing in Humboldt, TN, and embark on a rewarding career as a Machine Operator Attendant with a company that produces axels for heavy equipment and diesel trucks.
Shift Options:
2nd shift: 1 PM - 10:30 PM
Training will be provided on the 1st shift for a couple of weeks.
Pay Range: Starting at $18.00 depending on experience | Temp-to-hire
While previous manufacturing experience is preferred, we are committed to training the most qualified candidates. Daily responsibilities include safely operating machinery, conducting quality checks on finished products, ensuring machine functionality for improved results, and maintaining a safe and organized workspace. Physical requirements include the ability to lift 50 pounds.
Employee Benefits:
Medical, dental, and vision insurance
Life insurance
Short-term disability coverage
401k plans
Weekly pay is available every Friday
Employee discount programs
Referral bonus potential
Take the next step in your career by clicking 'Apply Now' to connect with our recruiting team. Advantage Resourcing employees are ready to address your questions and discuss opportunities. Join one of the largest staffing companies in the world and unlock your potential today!
After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.
About Staffmark
Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations. Humboldt, TN, US, 38343Posted 2 days ago Part Time WKND Days - Distribution Specialist II Shipping - 5AM-5PM (SAT & SUN) Dorman Products Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket replacement products engineered to save time and money, and increase convenience and reliability. Founded and headquartered in the United States, we are a pioneering global organization offering an always-evolving catalog of automotive, heavy-duty and specialty vehicle products. Today, we have more than 3,500 employees across 28 different locations, with a family of brands that also includes SuperATV and Dayton Parts. Publicly traded under the stock ticker DORM, we had revenues surpassing $1.7 billion in 2022 and over $3.5 billion in enterprise value. Portland, TN, US, 37148Posted 2 days ago Distribution Specialist II - Multiple Shifts. Dorman Products Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket replacement products engineered to save time and money, and increase convenience and reliability. Founded and headquartered in the United States, we are a pioneering global organization offering an always-evolving catalog of automotive, heavy-duty and specialty vehicle products. Today, we have more than 3,500 employees across 28 different locations, with a family of brands that also includes SuperATV and Dayton Parts. Publicly traded under the stock ticker DORM, we had revenues surpassing $1.7 billion in 2022 and over $3.5 billion in enterprise value. Portland, TN, US, 37148Posted 2 days ago Warehouse Worker. POOLCORP POOLCORP, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer - By Choice. The Company understands, respects, and values diversity - unique styles, experiences, identities, ideas, and opinions - while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled. Knoxville, TN, US, 37955Posted 2 days ago Delivery Driver. The Sherwin-Williams Company SWDS Driver are responsible for delivering products to customers from Sherwin-Williams stores using Company vans or pick-up trucks. Drivers ensure deliveries are complete, packed correctly, and safely delivered to the correct customer. Drivers are accountable for customer satisfaction and for transporting items in a safe, timely manner. Ooltewah, TN, US, 37363Posted 2 days ago Point-of-Sale Service Delivery Lead Genesco |
Nashville, TN, US, 37214 Salary Range: $24,000 – $29,000 Salary range estimated by Zippia Apply Now Description
The Ideal Candidate Provide world class service to Genesco's end users with all aspects of technical support so that business tasks can be accomplished. The Point-of-Sale Service Desk is the first point of contact when issues arise. In addition to core responsibilities, duties include, but are not limited to, providing call handling, leadership, developing and training staff.
How You Will Make an Impact Identify trends and problems with day-to-day operations and work with cross-functional teams to resolve issues quickly. Facilitate major incident response. Maintain the Point-of-Sale Service Desk Knowledge Base; validate applications, services and processes are documented and updated. Work with Point-of-Sale Service Desk Technicians to apply available diagnostic utilities to aid in troubleshooting. Run daily, weekly, and monthly production and SLA reports to leadership. Experience and Skills You'll Need to Have Bachelor's degree in Computer Science, Information Systems or related field; or equivalent combination of education and experience. 5+ years of experience providing technical support. 3+ years in a leadership role working with IT or operational teams. Inventory management experience. Preferred Qualifications Previous service desk experience. Familiarity with ticketing systems for tracking and managing user requests. Understanding of service level agreements (SLAs) and the importance of timely issue resolution. Functional/Technical Competencies Knowledge of a wide range of tools, methodologies, and resources to diagnose, troubleshoot, and resolve technical problems. Basic documentation skills to record troubleshooting steps and solutions for future reference. Demonstrated experience working with Microsoft Office products. Strong written and verbal communication skills including technical acumen with the ability to communicate technical concepts to both technical and non-technical people. Behavioral Competencies Ability to troubleshoot and resolve issues using critical thinking skills. Must be well-organized, efficient, detail-oriented, and able to work independently and as a member of a team. Must possess excellent collaborative and interpersonal skills.
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