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Point-of-Sale Service Delivery Lead Genesco
The Ideal Candidate Provide world class service to Genesco's end users with all aspects of technical support so that business tasks can be accomplished. The Point-of-Sale Service Desk is the first point of contact when issues arise. In addition to core responsibilities, duties include, but are not limited to, providing call handling, leadership, developing and training staff.How You Will Make an Impact Identify trends and problems with day-to-day operations and work with cross-functional teams to resolve issues quickly. Facilitate major incident response. Maintain the Point-of-Sale Service Desk Knowledge Base; validate applications, services and processes are documented and updated. Work with Point-of-Sale Service Desk Technicians to apply available diagnostic utilities to aid in troubleshooting. Run daily, weekly, and monthly production and SLA reports to leadership. Experience and Skills You'll Need to Have Bachelor's degree in Computer Science, Information Systems or related field; or equivalent combination of education and experience. 5+ years of experience providing technical support. 3+ years in a leadership role working with IT or operational teams. Inventory management experience. Preferred Qualifications Previous service desk experience. Familiarity with ticketing systems for tracking and managing user requests. Understanding of service level agreements (SLAs) and the importance of timely issue resolution. Functional/Technical Competencies Knowledge of a wide range of tools, methodologies, and resources to diagnose, troubleshoot, and resolve technical problems. Basic documentation skills to record troubleshooting steps and solutions for future reference. Demonstrated experience working with Microsoft Office products. Strong written and verbal communication skills including technical acumen with the ability to communicate technical concepts to both technical and non-technical people. Behavioral Competencies Ability to troubleshoot and resolve issues using critical thinking skills. Must be well-organized, efficient, detail-oriented, and able to work independently and as a member of a team. Must possess excellent collaborative and interpersonal skills.
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Nashville, TN, US, 37214Posted 8 days ago Whites Creek, TN. XPO XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. Goodlettsville, TN, US, 37072Posted 9 days ago Whites Creek, TN. XPO XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. Madison, TN, US, 37116Posted 9 days ago Whites Creek, TN. XPO XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. Nashville, TN, US, 37220Posted 9 days ago Whites Creek, TN. XPO XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. Whites Creek, TN, US, 37189Posted 9 days ago Whites Creek, TN. XPO XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. Pleasant View, TN, US, 37146Posted 9 days ago Whites Creek, TN. XPO XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. Joelton, TN, US, 37080Posted 9 days ago Whites Creek, TN. XPO XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. Ridgetop, TN, US, 37152Posted 9 days ago Supervisor, Freight Operations. XPO As the Supervisor, Freight Operations, we’ll count on you to inspire your team to continuously raise the bar, while taking responsibility for all day-to-day operational responsibilities. As a member of our team, you’ll have the support to excel at work and the resources to build a career that will exceed your expectations. Whites Creek, TN, US, 37189Posted 9 days ago WKND Nights - Supervisor-Shipping 5PM-5AM (FRI-SUN) Dorman Products Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket replacement products engineered to save time and money, and increase convenience and reliability. Founded and headquartered in the United States, we are a pioneering global organization offering an always-evolving catalog of automotive, heavy-duty and specialty vehicle products. Today, we have more than 3,500 employees across 28 different locations, with a family of brands that also includes SuperATV and Dayton Parts. Publicly traded under the stock ticker DORM, we had revenues surpassing $1.7 billion in 2022 and over $3.5 billion in enterprise value. Portland, TN, US, 37148Posted 9 days ago Point-of-Sale Service Delivery Lead Genesco |
Nashville, TN, US, 37214 Salary Range: $24,000 – $29,000 Salary range estimated by Zippia Apply Now Description
The Ideal Candidate Provide world class service to Genesco's end users with all aspects of technical support so that business tasks can be accomplished. The Point-of-Sale Service Desk is the first point of contact when issues arise. In addition to core responsibilities, duties include, but are not limited to, providing call handling, leadership, developing and training staff.
How You Will Make an Impact Identify trends and problems with day-to-day operations and work with cross-functional teams to resolve issues quickly. Facilitate major incident response. Maintain the Point-of-Sale Service Desk Knowledge Base; validate applications, services and processes are documented and updated. Work with Point-of-Sale Service Desk Technicians to apply available diagnostic utilities to aid in troubleshooting. Run daily, weekly, and monthly production and SLA reports to leadership. Experience and Skills You'll Need to Have Bachelor's degree in Computer Science, Information Systems or related field; or equivalent combination of education and experience. 5+ years of experience providing technical support. 3+ years in a leadership role working with IT or operational teams. Inventory management experience. Preferred Qualifications Previous service desk experience. Familiarity with ticketing systems for tracking and managing user requests. Understanding of service level agreements (SLAs) and the importance of timely issue resolution. Functional/Technical Competencies Knowledge of a wide range of tools, methodologies, and resources to diagnose, troubleshoot, and resolve technical problems. Basic documentation skills to record troubleshooting steps and solutions for future reference. Demonstrated experience working with Microsoft Office products. Strong written and verbal communication skills including technical acumen with the ability to communicate technical concepts to both technical and non-technical people. Behavioral Competencies Ability to troubleshoot and resolve issues using critical thinking skills. Must be well-organized, efficient, detail-oriented, and able to work independently and as a member of a team. Must possess excellent collaborative and interpersonal skills.
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