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Job Description

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Job Profile Summary 

​This role focuses on activities related to the support services functions, such as dietary and food services, environmental services, general facilities, repair and maintenance, parking, sterilization and transportation to ensure all required support activities are completed in a timely manner and meet the organization's quality standards and expectations.  In addition, this role focuses on performing the following Transportation duties: Organizes the transportation for hospital shuttles and any travel needs hospital administration may need and provides support on the transportation of patients.  An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a “hands on” environment.  The majority of time is spent in the delivery of support services or activities, typically under supervision.  A senior level role that requires broad knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education.  Works under limited supervision for routine situations, provides assistance and training to lower level employees, and problems typically are not routine and require analysis to understand. 

Job Overview 

Responsible for transportation of patients to and from various departments as assigned.  May assist with equipment requests, oxygen rounds, and other support tasks to aid the performance of the department. Leads and coordinates the work activities for teammates throughout hospital. 

Job Description 

Minimum Qualifications: 

1. High School diploma or equivalent. 

2. Basic Life Support (BLS) certification. 

3. One (1) year of relevant experience. 

Preferred Qualifications: 

1. Prior supervisory experience. 

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.  Other duties and responsibilities may be assigned. 

1. Ensures the safe, timely and accurate transport of patients to their destination including bring the proper requested equipment.  Ensures the comfort of the patient by being attentive; offers blankets, checks modesty, and only engages in appropriate conversation involving the patient.   

2. Assists patient care staff and utilizes proper body mechanics when lifting and transferring patients to and from wheelchairs, stretchers or beds.  

3. Notifies nursing personnel, clinician, technician or reception upon arrival for patient. Verifies correct patient identification.  Alerts nursing staff immediately to any signs of patient distress or equipment malfunction. 

4. Completes transport quickly and efficiently; immediately notifies dispatcher when assignments are initiated and completed. Meets all performance related standards including response, active and completion times. 

5. Disinfects transport equipment before and after use.  Removes linen, disinfects and makes up stretchers upon completion. Returns equipment to proper location.  Collects and returns wheelchairs and stretchers to the proper holding areas. Ensures that medical waste is disposed of according to established infection control procedures. 

6. Checks all equipment for proper and safe functions before use.  Promptly reports any ineffective or broken equipment to Unit Manager/Coordinator. 

7. Interacts with Team Transport dispatch system appropriately.  Keeps dispatcher and manager informed of cancellations, activities, needs, and/or concerns. Notifies Director of potential situations and unreasonable response times. 

8. Adheres to all policies, procedures and standards established by all regulatory agencies including but not limited to Federal, State, Joint Commission, OSHA, and CDC. 

9. Takes initiative when observing patients waiting in corridors to go back to their rooms by notifying dispatch and transporting patient. 

10. Conducts daily rounds to ensure equipment is properly stored. 

11. Ensures compliance with policies and procedures for departmental operations. 

12. Assists in orienting, training and developing transport associates. 

13. May assist with orienting and training staff, pulling reports, assisting with payroll and timesheets, tracking attendance and other department records. 

14. May provide input and feedback to the Supervisor during the interview and selection process of new workers to assigned areas. May participate in conducting interviews.  

15. Recommends disciplinary action and/or termination procedures to supervisor. Informs supervisor of performance issues and/or other work related problems.  

16. Evaluates and monitors employee performance and provides training as necessary. Recommends follow-up training to Supervisor and participates in completing departmental performance evaluation forms.  

17. May assist with ensuring staff are supplied with necessary equipment; stretchers, wheelchairs. 

18. May conduct periodic inspections of patient rooms, units, and all other hospital areas.   

Physical Requirements:  

1. Standing or walking a majority of shift, bending and lifting and other physical effort with medium weight equipment or supplies (30-35 lbs.) 

2. Pushing and pulling of beds, wheelchairs, stretchers, etc. (up to 60 lbs.). 

3. Able to maneuver wheelchairs and stretchers in order to safely transport patients. 

4. Requires manual dexterity using fine hand manipulation to operate computer keyboard. 

5. Frequent contact with professional and other staff. patients and visitors.  

6. Frequent exposure to dust, dirt, blood, body waste and contaminated waste. 

7. Possible risk of cuts, needle punctures, and strains. 

Skills & Abilities: 

1. Ability to properly use phone and pager.  

2. Acts as a positive role model; possesses, integrity, focus, commitment, flexibility, diplomacy and a team spirit. 

3. Ability to operate stretchers, wheelchairs and patient beds to safely move patients throughout hospital. 

4. Able to communicate both verbally and in writing in English.  Able to follow written and verbal instructions. 

5. Able to identify scope of task and perform it in a timely and efficient manner. 

6. Ability to read, write, perform simple mathematical calculations and have basic knowledge of physical sciences at a level generally acquired through a high school education. 

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at .