Find Jobs

Results

Showing 1120 of 175 jobs


Route Service Representative

Spectraforce Technologies | White Plains, NY, US, 10606

Salary Range:$41,000 – $59,000 Salary range estimated by Zippia

Posted 13 hours ago


Apply Now

Description

Job Title - Route Service Representative
Location - White Plains, NY

Duration - 3 months
Shift Timings - M-F 7 AM - 5 PM (varies)


Summary
The Route Service Representative (RSR) is the face of company to the public, and our customers and acts as an Ambassador for the company in everything he/she does. This position performs day-to-day route operations by serving client needs concerning properly tracking, sorting, storing, and transporting patient specimens and other materials including but not limited to supplies and patient results.

Responsibilities
  • Responsible for compliance with all processes including but not limited to timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop-off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
  • Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.
  • Responsible for operating company vehicles safely as well as maintaining a valid driver's license and driving record within acceptable company guidelines.
  • Ensure the route is started with proper equipment and tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.
  • Follow the route as scheduled/sequenced while allowing for will-call stops and special pickups.
  • Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
  • Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.
  • Place "Door Hanger" for will-call clients with no specimens out. Place "Door Hanger" for Daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their Supervisor and/or Team Leader of service issues for a next morning follow-up.
  • Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
  • Keep route information, sequencing, and all client notes up to date.
  • Attendance and punctuality in meetings and training sessions.
  • Meet all training requirements promptly as assigned.
  • Properly care for and maintain company equipment including scanners, telephones, vehicles, etc.
  • Communicate any deficiencies with equipment.
  • Document and provide appropriate client satisfaction information to Logistics Management.
  • Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
  • Demonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team, and Performance Oriented.
Required Work Experience
  • Valid Driver's license with a minimum of 1 year of driving experience and documentation of a Motor Vehicle Record with three moving violation convictions within the previous 36-month period.
  • Preferred Work Experience: 1 year of experience in customer service, logistics, or delivery-related jobs is strongly preferred.
Physical and Mental Requirements
  • Position requires travel
  • Extensive use of phone and handheld device (PC)
  • Prolonged standing/sitting/walking/driving
  • Fine dexterity with hands/steadiness
  • Able to lift up to 25 pounds; may occasionally need to lift 40 pounds; carrying up to 15 pounds for several minutes at a time
  • Ability to communicate effectively in English with clients, supervisors, and peers
  • Vision requires constant mental visual attention to details as well as the ability to see well in limited-light scenarios
  • Balancing
  • Bending/kneeling
  • Pushing/pulling
  • Reaching/twisting
Knowledge
  • General computer knowledge and experience with handheld scanner equipment preferred.
Skills
  • Strong customer service, communication, and interpersonal skills
  • Strong problem-solving skills and a sense of collaboration
  • Strong decision-making skills
  • Customer Focus & Integrity
  • Trust/Honesty
  • Act with a Sense of Urgency/ Importance
  • Approachable
  • Service driven
  • Sincere
  • Composure/Professionalism
  • Respect
  • Patience
  • Knowledgeable
  • Humorous
  • Self-Development
  • Informing
  • Drive for Results
Must Haves
  • CLEAN DRIVING RECORD
  • VALID DR LICENSE
  • EXTREMELY DEPENDABLE
View more..