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Job Description

The Van Dispatcher is responsible for organizing and dispatching our team of drivers and buses daily in a fast paced and continuously changing environment. Incumbent dispatches daily rides for participants, follows up on ride status, and adjusts schedules in real time as necessary. This position is full time Monday thru Friday 8am to 4pm with no weekend or holiday hours.

ESSENTIAL RESPONSIBILITIES:

• Manages and completes the process of receiving and organizing ride requests: Approving; denying; routing requests through scheduling software and sorting into efficient routes.
• Assists the Fleet Logistics Specialist with driver and route reviews through tracking software for compliance and efficiency.
• Monitors proper use of van equipment by the drivers.
• Acts on behalf of the Fleet Logistics Specialist when unavailable.
• Acts as backup driver if scheduled drivers are unavailable.
• Assists with the investigation and resolution of complaints and incidents from staff, participants, and the public.
• Provides frequent ongoing staff education.
• Ensures company vehicles are properly maintained, cleaned, and safely operated to avoid accidents and enhance company image.
• Exercises significant independent judgment to determine the best methods for accomplishing our objectives.
• Position may include duties that require wearing a face mask where a seal is critical. Incumbent may be required to not have facial hair that interferes with a tight seal of the respirator.
• Performs other duties as required.

JOB SPECIFICATIONS:

• High school degree or equivalent. Associate degree preferred.
• Must possess a valid driver’s license from the State of residence
• Previous (1-2 years) transportation related experience
• Strong computer skills
• Must be able to pass and maintain DOT Physical and DOT mandated driver training
• Ability to make decisions quickly and manage multiple tasks simultaneously
• Experience working with geriatrics or people with disabilities a plus
• Covid vaccine required.

EEO Statement

Element Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.

Element Care is committed to valuing diversity and contributing to an inclusive working environment.

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