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Client Experience Representative Triumph Financial Job Description Position Summary: The CSR supports the administration and processing of client fuel advances, invoice fundings and other client related transactions. Provides customer service levels consistent with the business objectives of the company. Responsibilities include timely communication with clients regarding daily fundings, resolving rejections, load verifications and risk management in accordance with the risk protocol prescribed.
Essential Duties & Responsibilities:
Provides outstanding customer service by serving well, internally and externally via telephone, email and written correspondence.
Reviews and corrects client load submissions for regular invoice fundings as well as fuel advances within service level agreements.
Assists in the onboarding/application processes for various fuel program as well as monitors and reviews fuel program trends and alerts Fuel Account Manager of recommended changes.
Reviews and ensures proper load documentation is correctly imaged in database. Effectively communicates with client if missing documentation.
Verifies freight load with the assigned debtor following prescribed protocol per the Risk Management Program and Risk Rating assigned to client.
Makes recommendation to Client Experience Specialists whether to approve, hold or deny purchase of specific invoices based on verification and credit results.
Reviews clients' A/R aging, resolution of Disputes, Open Credits, Post Verifications and Confirmations on accounts as needed.
Provides ongoing client training in Triumph's processes and systems.
Effectively communicates with team members, debtors, clients and management.
Participates in a team environment and business culture that optimizes both customer service and risk management disciplines, while pursing joy at work. Be intentional in doing your best and believing the best in your teammates.
Maintains confidentiality of client information.
Performs other duties as assigned.
Experience & Education:
Degree and one (1) year of customer service experience in a fast-paced work environment.
Freight, transportation or general factoring, or logistics industry experience is preferred.
Skills & Abilities Required:
Professional customer service, Microsoft Office skills and Google Suite to effectively process client and collateral requests related to servicing a growing invoice portfolio.
Ability to multi-task and stay focused at high levels of productivity.
Ability to provide excellent customer service while meeting funding deadlines.
Excellent verbal and written communication skills.
Ability to understand and follow written and verbal instructions and directions given by manager.
Excellent phone etiquette.
Work Environment:
The work environment characteristics described here maybe encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
Ability to work in a confined area.
Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary.
While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone.
Specific vision abilities are required by this job due to computer work.
Light to moderate lifting is required.
Regular, predictable attendance is required.
#LI-CR1
Dallas, TX, US, 75215Posted 6 days ago CDL-A OTR Teams - Dry Van 100% No Touch. BIG M TRANSPORTATION Over-the-road drivers continue to be the top earners in the trucking industry, and becoming part of a team is often the best way to ensure more miles and more time at home, without sacrificing income. If you and your driving partner have what it takes, you will become part of an elite group of drivers who have definitely earned their spot in the "Big Dog" pack at Big M Transportation. TX, USPosted 7 days ago Route Sales Representative. JobGiraffe *As Route Sales Representative, you will:* * Join a manufacturer of toys and collectables * Receive complete training * Be assigned a local territory and support existing customers within your territory * Visit existing customers within your assigned territory (specialty stores, grocery stores, drug stores, gas stations and convenience stores, etc.) * Ensure all stores are fully stocked with company-branded merchandise * Restock items when supply is low * Promote and present new products, including specialty seasonal merchandise * Answer questions and address inquiries as they arise * Take, enter and process new orders * Take pictures of store displays at each location * Uphold established merchandising standards * Learn to run routine and special reports * Perform other duties as assigned *An ideal candidate profile will include:* * Route Sales, Outside Sales and/or Territory Sales experience * Experience prospecting for new orders and new accounts *With:* * The ability to use an iPad * A Valid Driver's License * A High School Diploma or Equivalent *Pluses:* * +++ CPG Sales experience * +++ Toy and/or Gift Sales experience #RSR - JG ID #24-1089 – Amarillo, TX Job Type: Full-time Pay: $50,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Disability insurance * Flexible schedule * Health insurance * Life insurance * Mileage reimbursement * Paid time off * Paid training * Vision insurance Compensation package: * Commission pay Schedule: * Day shift * Monday to Friday Application Question(s): * How many years of experience prospecting for new orders and new accounts do you have? Experience: * Route Sales, Outside Sales and/or Territory Sales: 2 years (Preferred) License/Certification: * Driver's License (Preferred) Work Location: In person %2112720% %%sales%% Amarillo, TX, USPosted 7 days ago Shipping & Receiving Operator I - 2nd shift. Panhandle Milling The Shipping & Receiving Operator I will provide services pertaining to the handling, warehousing, shipping, and receiving of materials. They will be responsible for the daily operations, organization, and sanitation activities to meet customer expectations for outbound and inbound products at our Hereford, TX facility. This is a 2nd shift positon, 3 pm - 11 pm. Hereford, TX, US, 79045Posted 7 days ago Pilot Instructor. Global Medical Response The Pilot Instructor will conduct training for Guardian Flight's fleet of Pilatus PC-12 aircrafts. Training will be conducted in the classroom, simulator and in-flight for both initial and recurrent courses . Austin, TX, US, 78716Posted 7 days ago Floating Manager. Regional Management Corp The Floating Manager is responsible for the overall performance of the branch. Managers will be focused on leading team members, managing the branch P&L, driving new loan growth, managing current loan portfolio, marketing, maintenance of current business partnerships, and development of new strategic business partners. The Floating Manager will perform in accordance with RMC's Mission, Vision and Shared Values. San Antonio, TX, US, 78208Posted 8 days ago Shipping and Receiving Clerk II. Dallas College TheDallas CollegeFacilitiesManagementDepartment supports the facility needs forDallas Collegewhile providing responsible stewardship and efficient operation of theCollege's physical Facilities Management Department is responsible forapproximately 5,000,000 physical space and over 1400 acres of land, located across multiple locations in Dallas position ofShippingandReceivingClerksupports thiseffortby ensuringshipping, receiving, and mail functions are processingat a high level across allDallas College locations. Dallas, TX, US, 75202Posted 8 days ago Section Supervisor - Access Services. Texas Tech University Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world. Lubbock, TX, US, 79430Posted 8 days ago Call Center Agent - Client Experience. Triumph Financial Position Summary: The CSR supports the administration and processing of client fuel advances, invoice fundings and other client related transactions. Provides customer service levels consistent with the business objectives of the company. Responsibilities include timely communication with clients regarding daily fundings, resolving rejections, load verifications and risk management in accordance with the risk protocol prescribed. Dallas, TX, US, 75215Posted 8 days ago FRFS Change and Release Coordinator. Federal Reserve Bank of Kansas City The FRFS Change and Release Coordinator performs a critical role leading all aspects of the release and change lifecycle within FRFS. This position will be focused primarily on the Retail Payments applications, including FedACH and Check Services. The individual will be responsible for all aspects of the change control process including ticketing, executing installs into controlled environments, and managing key release milestones across multiple delivery teams. The FRFS Change and Release Coordinator is expected to demonstrate working knowledge of the CI/CD tools, source code management, and software development lifecycles. While this role does not involve management of direct reports, it does require strong facilitation and collaboration with cross-functional teams to ensure successful delivery of key business capabilities to support Federal Reserve Financial Services. Dallas, TX, US, 75215Posted 8 days ago Description
Job Description Position Summary: The CSR supports the administration and processing of client fuel advances, invoice fundings and other client related transactions. Provides customer service levels consistent with the business objectives of the company. Responsibilities include timely communication with clients regarding daily fundings, resolving rejections, load verifications and risk management in accordance with the risk protocol prescribed.
Essential Duties & Responsibilities:
Provides outstanding customer service by serving well, internally and externally via telephone, email and written correspondence.
Reviews and corrects client load submissions for regular invoice fundings as well as fuel advances within service level agreements.
Assists in the onboarding/application processes for various fuel program as well as monitors and reviews fuel program trends and alerts Fuel Account Manager of recommended changes.
Reviews and ensures proper load documentation is correctly imaged in database. Effectively communicates with client if missing documentation.
Verifies freight load with the assigned debtor following prescribed protocol per the Risk Management Program and Risk Rating assigned to client.
Makes recommendation to Client Experience Specialists whether to approve, hold or deny purchase of specific invoices based on verification and credit results.
Reviews clients' A/R aging, resolution of Disputes, Open Credits, Post Verifications and Confirmations on accounts as needed.
Provides ongoing client training in Triumph's processes and systems.
Effectively communicates with team members, debtors, clients and management.
Participates in a team environment and business culture that optimizes both customer service and risk management disciplines, while pursing joy at work. Be intentional in doing your best and believing the best in your teammates.
Maintains confidentiality of client information.
Performs other duties as assigned.
Experience & Education:
Degree and one (1) year of customer service experience in a fast-paced work environment.
Freight, transportation or general factoring, or logistics industry experience is preferred.
Skills & Abilities Required:
Professional customer service, Microsoft Office skills and Google Suite to effectively process client and collateral requests related to servicing a growing invoice portfolio.
Ability to multi-task and stay focused at high levels of productivity.
Ability to provide excellent customer service while meeting funding deadlines.
Excellent verbal and written communication skills.
Ability to understand and follow written and verbal instructions and directions given by manager.
Excellent phone etiquette.
Work Environment:
The work environment characteristics described here maybe encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
Ability to work in a confined area.
Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary.
While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone.
Specific vision abilities are required by this job due to computer work.
Light to moderate lifting is required.
Regular, predictable attendance is required.
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