Salary Range:$27,000 – $34,000 Salary range estimated by Zippia
Posted 5 days ago
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Description
CareLink Dispatcher
ID
2024-21776
Location
CareLink
Work Location
US-NC-Greensboro
Division : Name
Moses Cone Hospital
Department : Name
MHC-CARELink
Category
CLERICAL/ADMIN
Position Sub-Category
COMMUNICATIONS
Position Type
Benefit Eligible (12-39 hours/week)
Employment Type
Employee
Exempt/NonExempt
Non-Exempt
FTE
0.90
Workforce Status
Onsite
Work Hours
36.00
Provider Schedule (specific schedule)
1PM-1AM THURSDAY, FRIDAY, SATURDAY
On call Required
No
Sub Category
Communications
Overview
Talent Pool: Clerical/Admin
Responsibilities
Demonstrates the ability to effectively utilize various communications devices in various situations such as Computers, pagers, voice communications devices (Two-Way Radios) and situations such as Computers, pagers, voice communications devices (Two-Way Radios) and telecommunications systems (Phone Systems).
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Demonstrates clear and coherent communication skills with all persons throughout the secondary market and within the health system. Maintain ongoing communication with all transport units throughout the entire transport process.
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Performs data entry for patient referrals, physician consults, unit response times and other data collection and incorporates this information to improve the referral and dispatch process.
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Demonstrates the ability to receive, appropriately triage, and facilitate all incoming communications in an efficient manner. The communicator notifies the Charge Nurse of potential problems, real situations and delays of patient transport.
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Maintains accurate and complete follow-up information with referring and receiving physicians and facilities.
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Ensures completion of all patient charge information generated by CareLink and coordinates its timely entry into the billing interface.
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Contribute to the unit's departmental annual objectives as defined by the Director each year.
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Performs other duties and responsibilities as assigned.
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Qualifications
EDUCATION:High School Diploma or equivalent, Required
Required: Medical terminology course completion or equivalent experience
with medical terminology required.
EXPERIENCE:1 year office support experience required, 2 years preferred
Previous experience with Microsoft Windows? based computer
applications preferred.
2 years previous telecommunications experience preferred in a 911
Center or equivalent Public Safety Dispatch Center.
LICENSURE/CERTIFICATION/REGISTRY/LISTING:REQUIRED
BLS (CPR)-American Red Cross or AHA Healthcare Provider
PREFERRED
North Carolina Medical Responder preferred.
EMT or EMD certifications preferred.
APCO Basic Telecommunicator certifications Preferred.
Public Safety experience preferred. (Police, Fire , EMS or 911
Center)
