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Locations: US Remote, United States of America

Catapult Development Program - Work From Home

Catapult is a unique internship for entry level professionals who hold a high school diploma, GED or Equivalent Certification interested in learning about customer service in a call center environment. This role is primarily focused on inbound call center tasks that deal with general customer service inquiries. The first phase of the program is a six-week internship where you'll develop professional and personal skills alongside a community that empowers you to reach your full potential. After successful completion of the first phase and as part of the second phase, there will be an opportunity to kickstart your Capital One career in a full-time call center role where you'll be trained to support customer service inquiries. Both the internship and full-time role are remote/work from home positions.

Position Description:

As a Catapult Intern, you'll receive skills, experiences, and support through professional training, financial education, and workplace mentoring to prepare you for a professional career at Capital One.

As part of the internship in phase one, you will:

• Focus on competency based training including, but not limited to, communication, problem solving, judgment, customer service, financial well-being, and personal branding
• Participate in group exercises
• Engage with mentor regularly
• Discuss your growth and identify opportunities for your development
• Focus on personal and professional development
• Work hours will be from Monday-Friday 8am-5pm

Moving into the Full-Time role as part of phase two, you will be able to:

• Resolve customer inquiries and issues while adhering to all Capital One policies and procedures
• Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
• Communicate effectively with peers, management and customers
• Exercise good judgment and independent decision-making skills
• Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
• Demonstrate a strong customer focus rooted in empathy
• Be proactive, have effective time management and organizational skills
• Display dependability with a solid attendance record
• Work hours may vary depending on shift availability, including weekend and evening shifts

An ideal candidate would possess:

• Basic experience in using a PC
• Strong oral communication and reading comprehension
• Open minded and a team player
• Experience with problem solving and customer service
• Ability to be present, participatory and maintain strong attendance

Compensation:

• $21 per hour
  

Work from Home Technology Requirements:

• Secure home office environment that is free from background noise and distractions
• Reliable private internet connection that is not supplied via cellular data or hotspot is required
  
  
  • A private network that is password protected where you have ownership or line of site sight to every device on the network
  • Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
  • To validate ISP speeds from a Chrome browser, go to , type Speed Test and run from the Google landing page
• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service

package from the associate. Requirements are subject to change, as new systems and

technology is delivered. Capital One reserves the right to modify internet service

requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Location Requirements:

This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California.

Basic Qualifications:

• High School Diploma, GED or Equivalent Certification
• At least 1 year of customer service experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Work From Home: $43,680 - $43,680 for Catapult Intern

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).