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Dispatcher (Full Time)

Riverside, CA

Reports To: Communications Supervisor

Department: Communications Center

Status: Non-Exempt

POSITION SUMMARY: The Dispatcher I functions primarily as a call-taker telecommunicator and is responsible for receiving, recording and effectively managing requests for ambulance assistance/transport from various sources. The Dispatcher I will offer pre-arrival instructions as indicated.

Essential Duties and Responsibilities:

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
• Allocates EMS resources properly as the need arises by application of appropriate decision making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
• Responsible for generating applicable reports and checking for accuracy.
• Other duties as defined by the formal job description

Minimum Qualifications:

Education/Licensing/Certification:

• High school diploma or equivalent
• State ID/DL
• ICS courses. Please refer to the following link to complete the trainings:
• IS-100 (ICS 100)
• IS-200 (ICS 200)
• IS-700 (NIMS)
• IS-800 (NIMS)

Experience:

Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.

Knowledge and Skills:

Ability to communicate clearly on the radio and telephone. Ability to record, transmit, and report information accurately. Ability to efficiently utilize all equipment assigned to him/her. Ability to manage multiple tasks simultaneously. Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls. Ability to understand basic computer applications.

Why Choose AMR? AMR is one of Global Medical Response's (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at Learn how our values are at the core of our services and vital to how we approach care, and check out our comprehensive benefit options at

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Company Benefits: Check out our careers site benefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.

Salary Range: $19.25 - $30.00 DOE (This rate applies to 12 hour shift and average 42 per week)