Salary Range:$31,000 – $40,000 Salary range estimated by Zippia
Posted 5 hours ago
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Description
Logistics Account Manager
Bensenville, IL, USA
Req #2480
Friday, May 3, 2024
See yourself at Odyssey.
Join the team as our new Logistics Account Manager!
Who We Are & Why We're Hiring
Odyssey Specialized Logistics LLC, (previously named ADS Logistics LLC) is North America's premier metals logistics provider, delivering safety, service and professionalism for over thirty-five years.
Odyssey Specialized Logistics LLC is comprised of two divisions, Area Transportation and Roll & Hold Warehousing, offering flatbed trucking and warehousing. Together, the two divisions provide a seamless, cost-effective and comprehensive logistics solution for the North American metals industry. The diversity of the divisions uniquely allows for dynamic solutions in an ever-changing market. For 35 years, we have been and will continue to be both an innovator and leader in metals logistics.
Based in vibrant Bensonville, IL, Odyssey is on a journey to constantly innovate logistics. We're actively recruiting for this key, high profile role in the company because we have experienced tremendous growth and would love for you to join us!
Visit us at:
About the Job:
The position of Logistics Account Manager will have primary responsibility for the building and maintaining customer relationships, analyzing data, providing shipment updates, and reinforcing pick-up time and delivery requirements. The Logistics Account Manager will oversee network with members of trucking operations to identify root causes of issues and partner with carriers to improve customer service.
In This Role, You Will:
- Enhance service to logistics' customers
- Build relationships with customers to ensure continued partnership
- Communicate shipment updates proactively ensuring a customer-centric approach
- Analyze customer inquiries and provide timely updates to customers
- Respond to customers with a sense of urgency to provide an excellent customer experience
- Deliver a superior level of service to the carrier by identifying or responding to issues, determining the best course of action, and implementing solutions.
- Provide leadership visibility to serious or repeated problems.
- Regularly review carrier feedback and respond accordingly, ensuring issues are resolved or escalated when necessary to deliver the best possible experience to the carrier.
- Build understanding of freight market dynamics, seasonality and supply and demand factors that influence capacity availability and pricing decisions
- Proactively identify opportunities to improve operational efficiency
- Leverage Odyssey systems and network to generate report and analyze load data
- Build understanding of freight market dynamics, seasonality and supply and demand factors that influence capacity availability and pricing decisions.
- Gain expertise with capacity analytical and internal costing tools and utilize in guiding informed buying/negotiating decisions that are within cost parameters and at market rates.
- Provide general logistics support
- Proactively post desired committed capacity to enable efficient matching of freight to equipment.
- Support accurate customer pricing and load acceptance.
- Network internally with operations team members to improve efficiency and customer support.
- Enable carrier's cash flow by providing cash advances, providing guidance or direct action to resolve payable issues, etc.
- Work closely with internal partners on shipment updates, problem resolution and/or operational execution.
- Enable consistent and accurate in-transit load visibility.
- Provide shipment updates on non-automated loads throughout the work day.
- Reinforce with carriers the expectation regarding on time pick-up and delivery requirements. Identify possible root cause issues and partner with carriers to improve results.
Qualifications
We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most required qualifications to apply. While having "desired" qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table!
Required:
- Two to five years' professional work history in a related line of work is required.
- Experience in transportation or warehouse industries is preferred.
- Proficiency in Microsoft Office software programs and ability to type a minimum of 35 words per minute required.
Location:
This is an on-site role based in Bensonville, IL.
Odyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
Other details
Job Family
Operations
Pay Type
Salary
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The diversity of the divisions uniquely allows for dynamic solutions in an ever-changing 35 years,we have been and will continue to be both an innovator and leader in metals logistics.Based in vibrant Bensonville, IL, Odyssey is on a journey to constantly innovate logistics. We're actively recruiting for this key, high profile role in the company because we have experienced tremendous growth and would love for you to join us!Visit us About the Job:The position of Logistics Account Manager will have primary responsibility for the building and maintaining customer relationships, analyzing data, providing shipment updates, and reinforcing pick-up time and delivery requirements. The Logistics Account Manager will oversee network with members of trucking operations to identify root causes of issues and partner with carriers to improve customer service.In This Role, You Will:Enhance service to logistics' customers Build relationships with customers to ensure continued partnershipCommunicate shipment updates proactively ensuring a customer-centric approach Analyze customer inquiries and provide timely updates to customers Respond to customers with a sense of urgency to provide an excellent customer experienceDeliver a superior level of service to the carrier by identifying or responding to issues, determining the best course of action, and implementing solutions. Provide leadership visibility to serious or repeated problems.Regularly review carrier feedback and respond accordingly, ensuring issues are resolved or escalated when necessary to deliver the best possible experience to the carrier. 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Identify possible root cause issues and partner with carriers to improve results.QualificationsWe recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most required qualifications to apply. While having "desired" qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. 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- Bensenville, IL, USA
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