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Responsible for managing print fleet at client site. Responsibilities include responding to trouble tickets, creating IT work orders and resolving MFD issues.

Place change of address, new installations, follow up calls and validation calls on MFD fleet
• Assist with routing trouble tickets to correct group to resolve issues
• Creating IT work orders
• Collecting and recording monthly MFD meter reads
• Maintaining an accurate database
• Assist with setting up new devices and relocating existing equipment
• Assisting end users with software issues and diagnosing the issue
• Assisting end users with fax issues and diagnosing the issue
• Understand networking and printer configuration
• Use a Monitoring System to monitor the operational status of each MFD in the fleet, and to immediately react and resolve all MFD malfunctions by contacting the appropriate on-site representative via phone or BlackBerry
• Additional duties as assigned

• High School diploma required. Some secondary education preferred
• 2-4 years' experience in a related field
• Computer and networking knowledge, Microsoft Windows, network and Office experience
• Excellent customer services skills
• Must be detail oriented
• Must be able to multi-task

PHYSICAL DEMANDS

Intermittent physical activity including reaching, prolonged periods of sitting, bending, or lifting (up to 50lbs)

Will encounter stressful situations

What We Offer:

Competitive pay & benefits!

Comprehensive training and development programs that prepare employees to advance from within.

A company focused on creating a positive work and client environment.

Employee discounts on entertainment, products, and services nationwide!

Come Join Our Team!