Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.
The Telecare programs operate under contract with the Stanislaus County Department of Mental Health and are funded by the Mental Health Services Act (MHSA) and Stanislaus County Behavioral Health and Recovery Services (BHRS). There are three levels of care including Assertive Community Treatment (ACT), Intensive Community Supports (ICS), and Wellness. These levels of care provide specialty mental health services to a mix of populations including adults 25+ individuals. Some individuals are experiencing co-occurring disorders, are uninsured or underinsured, and are persons representing underserved groups in Stanislaus County. Treatment provided is client-centered and will meet the clients where their needs are which can include in the field.
Full Time; DAYS 8:00 am - 5:00 pm; Monday - Friday
Expected starting wage range is $16.00 - $17.40. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.
POSITION SUMMARY The Receptionist acts as the central hub of communication for the Program. He/she operates the main phone console, greets all callers and/or incoming visitors, and performs routine administrative and personnel duties as assigned.
ESSENTIAL FUNCTIONS
Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with the internal and external stakeholders
Performs tasks correctly and according to policies and procedures
Performs the following receptionist duties: o Operates the phone console by answering incoming calls, determining the need of the caller, and relaying the call o Greets visitors, ascertaining their needs and providing direction as needed o Serves as the central communication post during fire and disaster emergencies o Notifies the appropriate staff of incoming calls, transfers callers to appropriate staff as necessary o Uses professional telephone etiquette at all times o Performs all duties as assigned by supervisor
Performs the following clerical duties: o Receives, sorts, and distributes all incoming mail for program staff o Typing as directed o Maintains the copy machine/fax machine paper supply and coordinates repairs of the office machines o Basic data entry o Assists in inventory and ordering of office supplies o Processes Receipt Routing Log and Daily Cash and Check Log (DCCL) when needed; assists with medical records filing as assigned
Performs the following personnel duties: o Assists Business Office Manager/Human Resources Assistant with personnel/applicant information as assigned, i.e., coordinating interviews, disseminating application packets to appropriate candidates Duties and responsibilities may be added, deleted and/or changed at the discretion of management.
QUALIFICATIONS Required:
A High School diploma or a G.E.D. equivalent
Ability to type
Knowledge of general office duties
Must be at least 18 years of age
Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment
All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver's license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply
Preferred:
One (1) year of experience as a receptionist
Courses in typing, word processing, and general office procedures
Bilingual
SKILLS
Excellent public relations skills and communication skills Ability to read, write, and speak English is crucial, as is the willingness to work with adults with disabilities
PHYSICAL DEMANDS The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to walk, bend, squat, kneel, twist, push, pull and lift and carry items weighing 10 pounds or less as well as to frequently sit, stand, twist, reach and do simple grasping. The position requires manual deviation, repetition and dexterity.
EOE AA M/F/V/Disability
If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.
