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Customer Service Representative III

Remote -IL, WI, IN

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

We continuously work to embed equity in our internal practices and are committed to increasing the diversity of our staff across all levels of the organization. We intentionally work to create the right conditions to enable our employees to feel that they can be their authentic selves and fully participate in the life of the enterprise.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity for a remote Customer Service Representative III on our AMA Insurance team. As a Customer Service Representative III, you will respond to ACD calls and written correspondence for all Direct Response Insurance Plans and Third Party Administration clients in a manner that will retain current certificate holders, increase the Agency's customer base and promote American Medical Association membership. Assist applicants with telephone enrollments.

RESPONSIBILITIES:

• Respond to incoming calls in accordance with Department timeliness, quality and productivity standards. Answer or resolve inquiries regarding benefits, eligibility, plan provisions, premium billing, customer conservation, cross selling and up selling for all Direct Response and Underwritten Insurance Plans. Assist applicants with telephone enrollments.
  
• Update insured records via on-line maintenance of the customer administration system (CAMS). Processes changes to master and certificate records, including personal and coverage information.
• Handles special projects as assigned by Customer Care Unit Supervisor.

May include other responsibilities as assigned

REQUIREMENTS:

1. High School Diploma or equivalent
2. Minimum of 3 years' experience in Group and Individual Life and Health insurance in a customer service department or call center. In depth understanding of life and health insurance products including life, disability, Medicare Supplement, Hospital Income and AD&D type plans. Familiarity with policyholder service, certificate issue and premium billing functions required.
3. Excellent telephone skills, including proper telephone techniques and etiquette. Minimum of 3 years' experience in high volume call center or customer service phone unit required.
4. Effective letter writing skills. Correct use of punctuation and grammar. Must be detail oriented and can proofread.
5. Demonstrates excellent interpersonal skills and a team player.
6. Demonstrates excellent problem solving, analytical and organizational skills.
7. IL Life and Health Insurance Producer's license preferred.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION