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Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

The Account Success Representative is responsible for developing, maintaining/growing, and implementing business partnerships with veterinary customers within an assigned account list within Corporate, GPO, and General Practice areas of business. The Account Success Representative supports the marketing and sales efforts to promote company products and services, including the exploration of avenues for increased utilization of products; develops and supports ongoing client relationships by providing clinical, educational, and operational support through direct interaction; extends and expands ("upsells") new products and services to existing clients; and provides overall client support ensuring existing client contractual obligations are met as outlined in the contract terms and renewed. The Account Success Representative is responsible for ensuring accounts are effectively utilizing the platform and directing service issues to the proper channels, understanding customer specialty area in order to provide value and soliciting competitive intelligence in order to expand and retain existing business.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Independently manage pre-determined companion animal accounts in assigned territories from introduction. Nurtures and develops overall business relationships with assigned market segment accounts. Establishes and/or improve positive strategic relationships with practice staff utilizing platform products and services.

• Creates and executes an operationally efficient daily account call plan. Effectively and efficiently manages the assigned accounts with a regular call cycle that results in the delivery of appropriate/defined customer touches while also making off-cycle, discretionary calls, as situations require.

• Conducts proactive outbound calls to targeted groups of accounts in order to maximize purchasing opportunities, grow sales revenue, develop customer loyalty and foster support of the company programs and services through cross-selling and upselling.

• As necessary, visit clients, attend trade shows and other industry events to capitalize on networking and relationship-building opportunities. Key accounts should be visited a minimum of 2x/year for business planning.

• Conducts formal periodic review meetings with clients to review performance, surfaces any threats and opportunities, and discusses new ideas and solutions with pre-call and meeting research and planning to establish goals and to anticipate customer needs through consultative selling framework.

• Resolves customer issues including resolution of technical and/or customer service problems.

• Analyzes internal data sets to maximize efficiency and usage within accounts or groups of accounts. Brings relevant data and benchmarking to customers to provide value added service and updates. Conducts formal periodic review meetings with clients to review performance, surface any threats and opportunities, and discuss new ideas and solutions.

• Solicits competitively intelligent information from customers. Uses consultative selling practices to uncover issues related to the customers' needs and proactively identify solutions to customer issues by linking opportunities to contract scope expansion. Maintain knowledge of competitor's sales activities and general competitive intelligence.

• Develops long-term strategic plans for clients designed to ensure account retention and short-term tactical plans to ensure customer satisfaction. Ensure profitability of individual accounts and overall enterprise profitability.

• Establishes and develops strong customer relationships with key stakeholders throughout the enterprise, organization, and industry to keep up to date on customer challenges and ongoing changes.

• Generates and analyzes reports to identify customers to take advantage of the trend or minimize the impact of the trend (e.g., monthly, quarterly and/or annual reporting) as needed. Reviews and analyzes reports for accuracy and outcomes needed to satisfy the client. Presents reports in a manner accessible to customers and company representatives to show business trends.

• Accesses ordering systems to assist customers with available information and ordering.

• Conducts prospecting calls to recruit customers interested in doing business with the company.

• Participates in department meetings.

• Enters and maintains integrity of data in company CRM software programs.

• Supports Manager and performs related duties as assigned.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Experience in the animal health industry is required.

• Broad training in fields such as sales, marketing, business administration, accountancy, computer sciences or similar vocations generally obtained through completion of a four-year bachelor's degree program or equivalent combination of experience and education are required.

• Bachelor's Degree or Licensed Veterinary Technical Degree is preferred (or a minimum of 2-5+ years of progressive experience in a veterinary account direct veterinary industry experience will be considered in lieu of a degree).

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Requires a demonstrated history of an ability to build relationships with clients and to develop unique client focused solutions based on strong understanding of client business challenges and needs. The successful application of consultative selling skills in a diverse customer marketplace resulting in improved customer sales is a plus.

• Ability to influence purchasing behaviors through effective cross-selling, up-selling and utilizing value-based selling skills.

• Exceptional verbal and written communication skills for professional presentation development and delivery through concise and visual presentations in a professional manner.

• Excellent interpersonal skills: ability to make personal connections with customers.

• Extremely comfortable with high level computer use in multiple programs, simultaneously, demonstrating strong analytical skills, sufficient to analyze customer needs and data to identify problem recognition and promote resolution skills and efficiencies.

• Ability to work in a fast-paced environment and manage multiple tasks and accounts.

• Aptitude for working both as team member and individual contributor

• Strong time management and organizational skills; attention to detail.

• Strong writing, phone, and presentation skills

SPECIFIC TRAITS:

• Highly self-motivated, energetic, enthusiastic and presents strong work ethic

• Extroverted and comfortable with communications and long-term follow up with new contacts and existing customers

• Willing to take initiative and lead new projects

• Dedication to learning and cultivating new skill sets

• Problem solver and problem identifier

• Ability to maintain positive attitude even when dealing with rejection

• Eager and quick to learn new concepts

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

For details, visit

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned