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Flexible Work Arrangement - HybridThe Sr. (Lead) Process Engineering Analyst is responsible for collaborating with business units in ITS and its business partners to understand how current processes are functioning, identify improvements, develop new, and lead implementation of processes. The Lead Process Engineering Analyst will also be responsible for optimizing cost and time to increase efficiency of those processes, discover opportunities for automation and innovative solutions such that they achieve desired outcomes.

ITS Process Engineering and Innovation is responsible for process improvement, automating manual process where applicable and other IT functions. Some functions include but are not limited to:

• Process efficiency review and recommendations for improvement
• Process change management
• Developing process measurements to demonstrate adherence to expected outcomes
• Securing needed resources through participation in ITS planning processes
• Successful management of projects / initiatives needed to evolve and improve these tools
• Collaborating with and leading process owners and stakeholders to implement changes

PJM has established a remote work posture in balance with onsite attendance known as Flex First. While working from home is an option it is at the discretion of the Manager, ITS Process Engineering and Innovation.

Essential Functions:

• Process Improvement Strategies
• Assist project management team and department management in developing work plans, including scope, milestones, schedule, resources and deliverables. May include project management or coordination opportunities based on availability and/or interest.
• Work with leaders to learn their business units and develop a deep understanding of the business functions and processes.
• Fulfill business requests, including reporting, through data analysis and/or data management efforts
• Develop and track requirements, KPIs and other process metrics
• Develop value propositions, identify potential risks and opportunities
• Schedule and coordinate project, maintenance and release activities within the department or project team
• Discover, document, track and resolve problems with processes in partnership with owners
• Regularly develop status reports regarding workgroup or project team progress and capacity metrics
• Research and stay abreast of new technologies, solutions and trends and present benefits to stakeholders
• Coordinate Change Management and Release Schedules when applicable
• Ensure appropriate level of controls are applied to work efforts, including security requirements, to ensure efficient delivery of robust, effective business solutions

• Capable of handling multiple initiatives at the same time
• Quantitative and qualitative analyses
• Emotional Intelligence
• Effective collaboration techniques and customer focus
• Ability to work with internal and external auditors
• Ability to produce high-quality work products with attention to detail
• Experience in quantitative and qualitative analysis
• Experience using verbal and written communications skills
• Ability to use Microsoft Office Suite (MS-Word, MS-Excel and MS-PowerPoint)

• MBA, Business Administration
• Experience with PJM operations, markets, and planning functions