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Description
Job Description
Job Description
When you are part of the team at Thermo Fisher Scientific, you'll do important work. And you'll have the opportunity for continual growth and learning in a culture that empowers your development. With annual revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make meaningful contributions to the world.
Location/Division Specific Information
Work Location: Austin, TX (on-site)
Group: Life Sciences Solutions Group
Division: Clinical Next-Generation Sequencing Division
How you will make an impact
You will be working within a multidisciplinary team of engineers and scientists to support an R&D team performing cutting edge new product development using Ion Torrent instruments for vitro diagnostic (IVD) applications. You will help provide hardware support and maintenance of Next Generation Sequencing (NGS) platforms at the Austin, TX site. You will help train users in basic problem solving and help handle all aspects of instrument service on site.
What you will do
Provide on-site service and maintenance for Ion Torrent instrumentation including debugging, problem solving, and repairing faulty instrumentation for R&D teams.
Collaborate with development team and instrument users to identify novel issues and develop solutions. As needed, collaborate with field teams about common issues and similarly, paths to solutions.
Develop support and training material for the broader Thermo Fisher support organization and Field Service teams for existing and in development instruments.
Follow established procedures to perform and document planned maintenance (PM), instrument qualifications (installation, operational, and performance - IQ/OQ/PQ), software upgrades, engineering change order (ECOs) and help maintain local spare parts inventory.
Track and trend failures and failure modes on internal instruments, including pulling necessary information from internal and field service teams. Learn how to use and search our service record database.
Identify and help design new tools or tests to improve calibration and diagnostic functionality for NGS instrumentation.
Build instrument knowledge and diagnostic capabilities of the R&D teams, training them on support processes, elevation pathways, and rudimentary service and support.
How you get here
Education
Bachelor's degree in Engineering, Biology, or related field
Experience
4+ years working in a technical field in science or engineering
Previous customer support (can be in-house scientists) or service experience and resolving problems in a creative manner
Experience in next generation DNA sequencing and/or technical knowledge of the Ion Torrent platform is preferred
Experience working with in vitro diagnostics (IVD) products or services, QC, or manufacturing is an added bonus
Knowledge, Skills, and Abilities
- Ability to travel up to 10% domestically (several times per year) to other R&D sites (training, additional help).
- Ability to lift 30 pounds and service floor-standing instrumentation on wheels.
- Proficiency in repairing complex instruments in various labs on site for time-sensitive end users (e.g. critical R&D timeline).
- Highly motivated, upbeat, and skilled at prioritizing shifting tasks. Ability to work in a dynamic environment with a hard-working, multidisciplinary, remote team.
- Some experience with Linux, basic programming and/or scripting languages, bioinformatics, or instrument control software is a plus.
