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Description
Come join our Human Services Energy Assistance Team! The Energy Assistance Program is hiring up to 3 (three) Energy & Weatherization Assistant I that is funded through the Low-Income Households Energy Assistance Program (LIHEAP). These temporary positions will have medical benefits.
Position Purpose:
These positions will work 100% with the Energy Assistance Program. This is a temporary assignment. The candidates selected may be able to stay longer in these positions based on the needs of the program.
These positions will be responsible for handling reception desk duties, including, but not limited to answering phone lines, greeting clients in the lobby, entering client data into SharePoint, providing support for the Online applications, conducting live interviews by phone, and assisting department staff as needed.
The candidate will work in the office consistently 2-3 days per week, Monday thru Friday, while working remotely for the remaining.
About You: You are a dynamic individual with excellent computer and communications skills, ability to provide direct services in person, by phone, and through our online website to a very diverse population including a high volume of clients in crisis, low-income, persons with disabilities, seniors, persons with limited English and Veterans.
The candidate must have the ability to quickly and continuously learn/retain program related information. The candidate can communicate professionally and effectively when encountering disgruntled or challenged clients, is able to handle high volumes of paper and digital applications and enjoys a fast-paced Team environment.
NOTE: Any references to weatherization tasks or acquiring certifications in this notice are not applicable to this position.
Snohomish County Human Services strives to be an equitable and trauma-informed department. Our department believes every interaction, procedure, and policy provides an opportunity to build a pathway toward a more resilient and restorative Snohomish County.
BASIC FUNCTION
To interview low-income clients and establish their eligibility for grant funded energy and weatherization programs. Process necessary documents for compliance with regulations.
Job Duties
STATEMENT OF ESSENTIAL JOB DUTIES
- Assists clients in person and on the telephone in correctly completing forms; reviews forms for accuracy; requests additional information as needed; calculates eligibility and answers questions regarding eligibility.
- Answers telephone; respond to questions or routes calls to correct party.
- Reviews client files to ensure that all documents are signed and completed per contract compliance.
- Provides information and referral to Community Service Agencies.
- Enters information on the computer in specialized format, including application, program or financial data.
- Receives and routes incoming mail; may deliver mail to Post Office and maintain mail log.
STATEMENT OF OTHER JOB DUTIES
- Provides client training in Energy Conservation.
- Assists client in budget counseling.
- Schedules phone interviews; assists elderly, handicapped and homebound clients with their eligibility.
- Assists with appointment scheduling.
- Performs related duties as required.
Minimum Qualifications
One (1) year of experience in Energy/Weatherization programs performing a variety of office work, interviewing and computer experience; OR, any equivalent combination of training and/or experience that provides the required knowledge and abilities. LIHEAP Energy Assistance Program experience preferred. Must pass job related tests.
PREFERRED QUALIFICATIONS
LIHEAP Energy Assistance Program experience preferred.
SPECIAL REQUIREMENTS
A valid Washington State Driver's License is required for employment.
Additional Information
KNOWLEDGE AND ABILITIES
Knowledge of:
- computers, data entry and standard software programs such as Microsoft Word and Excel
- standard office practices and procedures and all related office work
- standard human service client protocol including interview techniques, client confidentiality requirements, and professional conduct
Ability to:
- perform mathematical computations
- communicate effectively with a diverse population
- learn and retain a complex series of rules and regulations to determine eligibility and benefits
- explain complex rules, policies and procedures in a concise easy to understand manner
- read, interpret and enter data accurately and rapidly
- maintain an organized work setting, tracking forms and applications
- work with minimum supervision in a fast paced setting meeting deadlines while coping with distractions and interruptions
- accurately follow oral and written instructions
- maintain accurate records and prepare required reports
- maintain a professional demeanor while exercising good judgment
SUPERVISION
Employees receive direction from a technical Lead Energy & Weatherization Assistant III, and supervision from a Human Services Specialist III or administrator as assigned. Objectives, priorities and goals/deadlines are established by the supervisor. Employees plan and carry out successive steps and resolve problems in accordance with instructions, policies and accepted practices.
WORKING CONDITIONS
The work is performed in the usual office environment with occasional field work when assisting clients.
Snohomish County is an Equal Employment Opportunity (EEO) employer.
Accommodations for individuals with disabilities are provided upon request.
EEO policy and ADA notice
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