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Description
Overview
We are looking for candidates who are within a reasonable drivable distance to our Cottonwood Heights, UT office for a hybrid position.
Job Summary:
Serves as an initial point of contact on banking inquiries and concerns.
Provides support for existing and prospective clients via inbound telephone calls and live chat.
Resolves concerns on retail, commercial, and online banking as well as bankcard, fraud, forgery, ID theft, policy, and procedural questions.
Identifies cross-sell opportunities and makes referrals as appropriate.
Provides accurate, confidential client service through bankcard, business online banking, or general servicing knowledge.
Available schedule options:
Monday - Friday 8:00pm - 5:00am PST
Thursday - Sunday 6:30pm - 5:30am PST
Thursday - Sunday 8:00am - 7:00pm PST
Sunday - Wednesday 6:00pm - 5:00am PST
Responsibilities
Qualifications
Basic Qualifications:
High school diploma or GED with 1 year call center or customer service experience.
Additional Requirements:
Strong verbal and written communication skills.
Working knowledge of PC-based software.
Ability to work in multiple software applications at one time.
Strong keyboard skills.
Ability to multi-task in a fast-paced environment.
* Ability to display professionalism while interacting with others.