* Team with Store Manager, Sales Manager, Designer, and Associates to promote the Design program and drive overall store sales * Assist the Designer to achieve established Design program sales goals * Consistently execute the La-Z-Boy selling process and strive to provide a favorable experience to all customers. * Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow-up, after sale service and continuing contact with all previous and potential customers * Maximize store promotions, marketing initiatives, and grassroots programs * Maintain strong knowledge of features and benefits of existing and new product line * Meet or exceed established goals as set by management Design Program * Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service. * Execute and champion the Design process per company guidelines * Responsible to support design related functions in the store Customer Focus * Provide the highest level of customer service to all current and future customers * Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process * Effectively use Podium to ensure customer satisfaction and future follow-up * Make sound business decisions to deliver customer satisfaction and promote team environment * Provide store support to incoming phone calls and emails * Assist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience People * Maintain a positive working relationship with all store associates * Assist to train, coach and develop new peers on La-Z-Boy product knowledge and selling process/skills to achieve store sales goals * Help promote and champion a culture of sales and service Operational Excellence * Assist with maintenance of the overall visual appearance of store, this includes but is not limited to assist to maintain floor and/or showroom displays, tagging of products and accessories, maintaining accessory catalogs and design center fabrics, floor moves, and maintaining general store cleanliness * Adhere to general store operational procedures and guidelines * Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries * Responsible to accurately complete the daily On-Point system log * Show a sense of urgency, enthusiasm and excitement with the store team and customers * Maintain adequate knowledge of company standards, product knowledge and internal processes and systems * Consistently schedule deliveries with customers * Other duties as assigned * Responsible for opening and closing of the store * MOD responsibilities as assigned by management MINIMUM JOB REQUIREMENTS: o Previous selling experience and ability to close a sale strongly preferred o Excellent communication, customer service skills, and organizational skills o Strong interpersonal skills to effectively communicate, build rapport, and positively influence o Demonstrated persuasion and negotiation skills o Ability to effectively manage time and conflicting priorities o Ability to effectively and productively with others as a team o Ability to work the schedule and hours dictated by business needs o Ability to work evenings, weekends and holidays as required o Initiative to meet assigned goals, missions and objectives and motivated to achieve more o Strong attention to detail o Proficient in the use of Microsoft Office, including Word, Excel, Outlook and PowerPoint o High School Diploma or equivalent is required. Bachelor's in Business or related field is preferred Design Associate: o Currently enrolled in or a graduate of an Interior Design program o Experience in using floor and space planning applications o Knowledgeable of general principles of home decor and design (i.e. furniture, carpet, draperies, and color schemes) o CIDA accreditation preferred SUPERVISORY RESPONSIBILITIES: None Weekly Hours: 40
