Sales & Service Representative (Bank Teller/Universal Banker)
First Citizens Bank | Omaha, NE, US, 68197Posted 4 hours ago
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Description
Overview
Are you a people person? Be a First Citizens person! Join our Omaha branch team and make a difference.
This full-time Sales and Service Representative is located at 3333 Farnam Street in Omaha, Nebraska. The successful candidate will demonstrate:
- Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation
- Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
- Adaptability: Has the ability to learn and adapt quickly to new information and technology
- Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
- Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently
- Agility: Able to process information and move quickly through problem resolution
The essential functions of the job include, but are not necessarily limited to, the following:
- Engaging customers in conversation to understand their banking needs and preferences
- Processing transactions accurately and efficiently
- Providing assistance with account servicing needs
- Facilitating customer awareness and education of bank services, including digital banking capabilities
- Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
- Required Education: High School Diploma or GED
- Required Experience: 6+ months in a customer service environment AND 6+ months recent cash-handling experience
- Preferred Skills: Sales, Knowledge of retail banking products and services, Working knowledge of Microsoft Office
