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Description
Pay Transparency Statement:
The compensation philosophy reflects the Company's reasonable expectation at the time of posting. We consider a number of factors when making individual compensation decisions including, but not limited to, skill sets, experience and training, and other business needs. This role may also be eligible to participate in a discretionary incentive program, subject to the rule governing the program.
Position Summary:
This role will be responsible for the inbound and outbound servicing of National Accounts. The National Accounts Representative will work in a team environment, with outside sales. Focusing on building relationships, Inbound & Outbound Sales, EDI Processing, Mandate Execution, Local Business Objectives, KPI's, and utilizing and leveraging our platform technologies.
Position Responsibilities may include, but not limited to:
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Own the execution of order management related systems, including Electronic Data Interchange (EDI).
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Identify and initiate process improvements around EDI and other order management activities.
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Setup and maintain electronic customer files and club store management and processing.
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Develop and enrich relationships with distributor personnel, corporate buyers, and supplier partners by identifying and articulating customer needs and maintaining a high level of customer service.
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Actively participate and execute against mandate and commitment programs.
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Accurately process customer transactions such as service requests, inbound and outbound sales orders, or returns.
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Identify and resolve customer issues in an efficient manner while maintaining a high level of service.
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Other projects or duties as assigned.
