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Job Description

What You'll Be Doing

The Retail Operations Specialist provides operational and retail support for the retail banking functions at Bank Iowa. In partnership with the Retail Banking Director, develops and implements the retail business plan that aligns with the overall strategic goals of the company. Provides leadership and guidance to retail management at all bank locations. Ensures retail locations deliver consistent customer experience through sales and service calls.

• Contribute to the execution of the retail strategy that aligns with the market strategy of all location / market locations and meets the overall objectives of Bank Iowa.
• Oversee all location retail administration and operations and establishes policies and procedures that drive efficient location operations and regulatory compliance.
• Update and develop policies, procedures and supporting documentation to support retail division.
• Deliver internal and external client service support, retail training support and development, new retail deposit account growth, and new retail product campaigns and promotions.
• Exhibits full understanding of all products, services, client relation techniques and market trends. Serves as technical subject matter expert regarding matters of Retail banking.
• Monitors and communicates location activity including transactional, volumes (and quality), and new loan and deposit account cross sales efforts and results.

The Retail Operations Specialist is generally scheduled to work between the hours of 8:00 AM and 5:00 PM Monday through Friday, hours can be flexible depending on need. Internal candidates located in one of our branch locations may be considered.

Skills/Experience You'll Need

• Bachelor's Degree plus 3-5 years' retail banking or operations experience or a combination of both.
• Strong banking knowledge and understanding of electronic banking services.
• Ideal candidates will also possess excellent written, verbal and interpersonal communication skills, strong attention to detail and have demonstrated ability to handle multiple tasks quickly and proficiently.

What you'll love about us

Our team members love working here, and the prevailing reason is this: our people. In addition to the great team you will be a part of, here are some of the other reasons why our team members love working here:

• A competitive financial package we want you to bring your best so in addition to your compensation, every team member receives a bonus opportunity, a generous 401k match, and discretionary profit sharing.
• Robust benefits and wellness - we are proud to offer health, dental and vision insurance as well as a wellness program designed to help drive down your premiums for benefits-eligible team members. Our wellness initiatives promote positive change and allow our team members to think big.
• Blending work and life – As a people-centered organization, each team member is provided a generous PTO bank. Bank Iowa team members receive 11 paid observed holidays, 100% paid parental leave, an opportunity for sabbatical leave, generous bereavement, and an employee assistance program designed to support team members throughout various stages in their lives.
• Continued learning opportunities – Bank Iowa enables great things and supports team member development at every stage of your career. Our development approach focuses on your innate talents and developing those into areas of strengths. Learning experiences are available in formal & informal training settings, as well as, on-the-job training. Development programs are available in-person and online. Our tuition reimbursement program is available to support formal education programs.
• Community Involvement – Our team members are active members of their communities and people-centered. Bank Iowa aspires to be a center of influence in each of the 22 communities we are located in. In addition to company-sponsored volunteer opportunities, we offer paid volunteer time off (VTO), which allows team members to give their time to organizations they care about, without having to use PTO.
• Recognition – Bank Iowa is proud of our team members who Live our Values. Our peer nominated recognition program presented annually, recognizes and celebrates team members who exemplified our values from the past year.

Our People-Centered Culture

At Bank Iowa our purpose is to Empower People, Inspire Success and Foster Growth. Bank Iowa is one of the leading independent Ag banks and the second-largest family-owned bank in the state of Iowa. Our bank family consists of team members and clients throughout Iowa who we serve in our 22 communities.

At Bank Iowa, we're proud to put people first, and we value our team members as much as our clients. We support team member development by focusing on their innate talents and developing those into areas of strength. We offer an environment where people care about each other like family. If you're looking for a career with colleagues who have the opportunity to bring their best, think big, and enable great things, Bank Iowa is the place for you.

Bank Iowa is an equal opportunity employer with a passion for creating an inclusive environment where all people are truly welcomed, valued and respected – for all of who they are – regardless of differences. All applicants will be considered for employment without regard to age, race, color, sex, pregnancy, sexual orientation, gender identity, military service, national origin, religion, physical or mental disability, genetic information, or any other classifications protected by applicable federal, state or local laws.

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