Posted 3 hours ago
Apply Now
Description
Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).
It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client, RingCentral is a $2 billion global leader in cloud-based communications and collaboration software. RingCentral is
fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
This is where you and your skills come in. We're currently looking for: Billing Operations Analyst is essential to the company's fast paced, high volume and complex billing procedures, including but not limited to:
Accurate and timely invoice generation for subscription and one-time charges across multiple products, brands and entities
Ensure accurate revenue impact for manual and/or non-standard invoices
Ensure invoices generated for change orders are accurate
Support incoming internal and external customer billing inquiries
Resolve billing disputes to ensure timely collections
To succeed in this role you must have experience in:
New Account Review:
Review new invoicing accounts to ensure bills are accurate comparing invoice to initial order form to products provisioned
Change Order Review:
Review invoices generated post change order to ensure bills are accurate comparing invoice to change order form to products provisioned (added/removed)
ProServ and Contact Center Billing:
Manual generate or review of system generated Professional Services and Contact Center invoices to ensure bills are accurate comparing invoice to SOW and/or initial order form to services rendered and products provisioned
Handling Billing Operational Requests:
Manage credit check, invoice request approvals, credit limit increases, feature add-ons, discount application, and case dispatching
Billing Support:
Respond to billing inquiries in relation to questions on a customer's bill
AR Disputes:
Investigate and resolve billing discrepancies and disputes in collaboration with internal stakeholders, such as sales, customer service, and finance for billing issues that is preventing customer from making payment
Ad hoc Task:
Must assist and work with the team if all team members are required to help with ad hoc activities. (e.g. Case Dispatching)
Systems Maintenance:
Maintain billing systems and software to ensure accurate and up-to-date billing information and processes. Collaborate with IT teams to troubleshoot technical issues related to billing systems and implement enhancements or fixes as needed.
Process Improvement:
Continuously identify opportunities for streamlining billing processes, reducing manual efforts, and improving overall efficiency. Participate in cross-functional projects aimed at enhancing revenue operations and optimizing customer billing experiences.
Compliance and Documentation:
Ensure that billing practices adhere to relevant laws, regulations, and company policies.
Maintain accurate documentation of billing processes, procedures, and policies.
Essential Skills:
Bachelor's degree in finance, Accounting, Business Administration, or related field.
Proficiency in using billing and financial software/systems; experience with Salesforce, Netsuite systems is a plus.
Excellent analytical skills and attention to detail.
Strong communication and interpersonal skills to collaborate effectively with cross-functional teams.
Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
Problem-solving mindset with the ability to identify and address issues proactively.
Proficiency in Microsoft Office Suite, particularly Excel for data analysis.
Must be willing to work on a night shift schedule or rotational shift schedule.
Eagerness to learn and take on challenges in a rapidly growing and dynamic environment
What we offer:
* Comprehensive HMO package (medical and dental)
* Personal Time Off Leaves
* Quarterly Performance Bonus
* Employee Assistance and Wellness Programs
RingCentral's Solutions Engineering team uses expert knowledge of our platform to help new and existing clients create custom solutions that make the most of our technology. RingCentral is the #1 global cloud-based communications provider because it is not just selling solutions; it is enabling human connections. That's why RingCentral is the largest and fastest-growing pure-play provider in its space, with a market capitalization of over $4 billion, 20%+ annual growth and a $2 billion annual revenue run-rate.
RingCentral's work culture is the backbone of our success. And don't just take our word for it: RingCentral is recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
About RingCentral/Acquire BPO
RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.
Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia's largest outsourcer to the Philippines.
We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.
As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
Acquire BPO is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
By completing your application for this role, you:
* Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities
* Have read and agreed to our Data Privacy Policy
RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its off-shore partner Acquire Asia Pacific Philippines, Inc.
