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Sr. Technical Support Analyst Johns Hopkins University This is a unique opportunity to work in a Johns Hopkins-owned retail technology store (the "Johns Hopkins Tech Store") supporting Apple and Dell products and accessories for Johns Hopkins faculty, staff, and students. We are a Sr. Technical Support Analyst whowill be responsible for delivering an exceptional technology experience to Johns Hopkins constituents for purchasing or servicing products available either in-store or through traditional Hopkins purchasing methods. To service customers, the incumbent will need to be well-versed in current mobile computing technologies and familiar with how these devices integrate and perform in the Hopkins computing environment. The individual will be certified in hardware repair on a variety of platforms and will possess the tools and knowledge to provide repair services when needed.
Specific Duties & Responsibilities
Greet and provide service to customers, faculty, staff, and students in a friendly, respectful, and helpful manner, including assisting customers with purchase selections. Assist customers who are experiencing procedural or operational difficulty with the use of technology applications, products, and services in the Johns Hopkins computing environment. Troubleshoot and configure end-user devices (PC and Mac laptops and workstations, mobile devices, and peripheral equipment). Physically fix or repair devices with problems. Set up personal devices for staff, faculty, and students who need access to local Hopkins networks. Physically lift, unpack, and move electronic equipment. Resolve network printer problems. Resolve and troubleshoot workstation, network, and Internet access problems. Assist students, faculty, and staff with the use of installed software applications, including email client configuration. Provide daily reports to management on current issues. Troubleshoot and resolve hardware and software problems (including mobile devices and peripherals) by following documentation and by using appropriate diagnostic tools to provide solutions to customers. Act as an informational resource on hardware and software questions/issues by serving on the Help Desk or support desk committees. Keep current on supported technology to maintain knowledgebase and skills. Document instructions for using various hardware and software for customers. Provide specialized training when needed. Create support documentation for the training and development of junior staff members. Interact with outside vendors regularly and maintain warranty certification for Apple, Dell, and HP.
Minimum Qualifications Two years college course work required, preferably IT related. Additional experience can be substituted for education. Bachelor's degree preferred in IT related field, and ACMT/AppleCare certification. Two years related experience including some Help Desk and/or Retail sales experience. Additional education can be substituted for experience. Preferred Qualifications Apple Certified Mac Technician (ACMT), Dell DOSD and HP Self-Repair Technician preferred but not required at time of hire.
Classified Title: Sr. Technical Support Analyst Role/Level/Range: ATO 37.5/03/OG Starting Salary Range: $24.00 - $42.00 HRLY ($70,000 targeted; Commensurate with experience) Employee group: Full Time Schedule: 8:30am - 5:00pm Exempt Status:Non-Exempt Location:Homewood Campus Department name: IT Services Personnel area: University Student Services
Baltimore, MD, US, 21276Posted 4 hours ago Phlebotomist Group Lead. Quest Diagnostics Incorporated Representsthe face of our company to patients who come to Quest Diagnostics, both as part of their health routine or for insights into life-defining health decisions. The PSR IV must have a deep understanding and knowledge of established practices and procedures and creates an atmosphere of trust and confidence to our patients, customers, clients and internal leadership. The PSR IV must ensure that daily work of the Patient Service Center/Mobile/Long Term Care/In-Office Phlebotomy is completed accurately and on time. The PSR IV is also responsible in providing the Supervisor or Functional Patient Services Manager with Patient, Client, Field, Compliance, Training, Metrics and Administrative support as needed in the Patient Service Region. The PSR IV must function as a backup to the Patient Services Supervisor and carry out duties and responsibilities in his/her absence. The PSR IV demonstrates Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. This role is held accountable for Patient Service Center (PSC) and/or In-Office Phlebotomy (IOP) activity in the territory, including opening and closing both PSCs and IOP locations. Successful applicants may be assigned to work and direct daily activity in a doctor's office, a patient service center, in a house call environment, long-term care or as business needs dictate. Will be required to act as a coach, mentor, instructor, and resource advisor for new employees and provide effective onboarding services to new clients. They will also act as a point of contact to staff in the region and provide regular input to the Supervisor or Functional Patient Service Manager. In addition, the PSR IV must portray leadership capabilities and a higher level of customer-facing skillsincluding;verbal and written communications, problem-solving, and collaboration with multiple functions, such as: Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics due to their specialty and or complex test orders. The PSR IV must be capable of handling multiple priorities in ahigh-volumesetting. Arlington, VA, US, 22201Posted 4 hours ago Loan Specialist. Regional Management Corp The core of a Loan Specialist is being customer oriented. If you are interested in helping others in their time of need, then this is the career you have been looking for! Why work at Regional? Regional offers competitive pay! We do our best to show that we value our team members! You are eligible for a monthly bonus . Who doesn't love a nice cash reward for their hard work? You will have promotion opportunities . We love to train our Loan Specialists into future Branch Managers! All full-time team members have access to our medical, dental, vision and 401(k) benefits ! Pays an average of $41,000, this amount can vary based on your location and cost of living adjustments! Duties and responsibilities Provide exceptional service to all customers. Process credit loan applications and use product knowledge to present loan solutions to current and potential customers. Maintain office cash with accuracy and proper security. Grow account volume through good judgment and effective customer solicitations in the branch and by telephone. Minimize delinquent debt through calling customers and collecting on past-due accounts. Receive, track, and post all payments and fees to customer accounts in compliance with Company Policy. Transport money and deposits to and from bank. Other duties as assigned by leadership. Minimum Qualifications High School Diploma or Equivalent. Prior customer service experience in either a sales/retail environment or cash management environment. Must pass drug screen, criminal and credit background checks. Valid Driver's License and access to a dependable automobile with liability insurance coverage. Critical Competencies Demonstrated passion for customer service. Excellent written and verbal communication skills. Customer service minded with a personality that relates well with a broad spectrum of people, including external customers, branch colleagues, and corporate co-workers. Thrives in a pay for performance atmosphere. Proven ability to multi-task. High degree of integrity. Sales mentality. Adaptable to an ever-changing environment. Working conditions This position works in an office providing consumer loan products in person and over the phone. The typical working hours are 8:30am to 5:30pm Monday through Friday with some Saturdays required. Overtime may be required on an as needed basis and is at the discretion of upper management. If you are a job applicant who resides in the state of California, please review our California Employee Privacy Policy at the following link: Regional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law ("Protected Characteristics"). Regional's policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations. Springfield, VA, US, 22161Posted 5 hours ago Cytotechnologist-PRN. Inova Health System Additional Benefits: Educational Assistance of up to $5,250/year, Student Loan Refinancing, Adoption Assistance, Child Care Centers, Scholarship Program, Free Parking, Exclusive savings opportunities to in-store events, theme parks, discounts, movie tickets and local offerings and so much more! Falls Church, VA, US, 22042Posted 5 hours ago Private Banker - Private Banking Mid-Atlantic. WesBanco Bank Inc. Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner. Waldorf, MD, US, 20601Posted 5 hours ago Inside Sales Representative - SALISBURY. Matheson Tri-Gas Position Summary Manages sales campaigns with the intent of either scheduling appointments for sales to improve sales productivity or by gaining business via direct quote/follow up. Assesses customer satisfaction with MTG products and services via conducting surveys and provides insights for addressing customer concerns. Works closely with SBU Sales Leaders, Sales, Corporate Marketing and Customer Service. Position Accountabilities; - Place outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times and then following up with a courtesy call to determine customer satisfaction/needs. - Provides quotes or completes the sale, if campaign appropriate to directly gain new business. - Probes and identifies problematic situations/opportunities that could protect or yield new business for MTG and communicates the information to the appropriate function for follow up. - Restocks store merchandise as needed. Arranges stock on shelves or racks in sales area and keeps merchandise in order. Marks or tickets merchandise. - Manages requests for products, price and technical information. - Assist in warehouse in shipping & receiving, inventory stocking, cleaning, labeling, or other tasks. - Maintains showroom cleanliness by procedures set forth by management. - Identifies sources of leads and manages the pre-qualification process in collaboration with sales and corporate marketing. - Tracks result of outbound campaign efforts. - Backs up inbound customer service, as needed. - Comply with all DOT and OSHA regulations. - Ensure all safety rules are strictly observed. - Perform other projects and duties as assigned. Salisbury, MD, US, 21801Posted 5 hours ago Marketing Officer - Marketing. WesBanco Bank Inc. In this position you will support centralized marketing activities and strategies and provide marketing support to retail banking centers within a designated area. You will work closely with Corporate Marketing staff to integrate pre-developed strategies for WesBanco business lines and retail banking centers. You will provide market-level input to the development of Corporate-wide marketing initiatives and assists in regional implementation of those programs. You will also maintain a thorough/expert knowledge on the designated market(s) environment and performance and develop market specific perspective to inform centralized marketing strategies targeting growth opportunities and/or competitive situations. Bowie, MD, US, 20716Posted 5 hours ago Customer Account Manager (Ahold Delhaize) Nestle We're determined to challenge the status quo and be better tomorrow than we are today. As individuals and teams, we embrace our entrepreneurial culture and have created a workplace where collaboration is essential, courage is rewarded, speed is expected, and agility is the norm to delight our consumers every single day. Here, you will find limitless opportunities to learn and advance your career and feel empowered to succeed in the workplace and beyond. Because our focus is not only on nourishing our customers, but also about enriching you. Arlington, VA, US, 22209Posted 5 hours ago Retail Sales Associate.Verizon As a full-time Verizon Retail Sales Associate, you'll have the opportunity to grow your career with a team focused on unlocking your full potential and sales success within one of our retail stores. Here's what you can expect: Dulles, VA, US, 20166Posted 5 hours ago Retail Stock Associate.Nestle At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line - People, Profit, and Planet - by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us! Bethesda, MD, US, 20811Posted 5 hours ago Description
This is a unique opportunity to work in a Johns Hopkins-owned retail technology store (the "Johns Hopkins Tech Store") supporting Apple and Dell products and accessories for Johns Hopkins faculty, staff, and students. We are a Sr. Technical Support Analyst whowill be responsible for delivering an exceptional technology experience to Johns Hopkins constituents for purchasing or servicing products available either in-store or through traditional Hopkins purchasing methods. To service customers, the incumbent will need to be well-versed in current mobile computing technologies and familiar with how these devices integrate and perform in the Hopkins computing environment. The individual will be certified in hardware repair on a variety of platforms and will possess the tools and knowledge to provide repair services when needed.
Specific Duties & Responsibilities
Greet and provide service to customers, faculty, staff, and students in a friendly, respectful, and helpful manner, including assisting customers with purchase selections. Assist customers who are experiencing procedural or operational difficulty with the use of technology applications, products, and services in the Johns Hopkins computing environment. Troubleshoot and configure end-user devices (PC and Mac laptops and workstations, mobile devices, and peripheral equipment). Physically fix or repair devices with problems. Set up personal devices for staff, faculty, and students who need access to local Hopkins networks. Physically lift, unpack, and move electronic equipment. Resolve network printer problems. Resolve and troubleshoot workstation, network, and Internet access problems. Assist students, faculty, and staff with the use of installed software applications, including email client configuration. Provide daily reports to management on current issues. Troubleshoot and resolve hardware and software problems (including mobile devices and peripherals) by following documentation and by using appropriate diagnostic tools to provide solutions to customers. Act as an informational resource on hardware and software questions/issues by serving on the Help Desk or support desk committees. Keep current on supported technology to maintain knowledgebase and skills. Document instructions for using various hardware and software for customers. Provide specialized training when needed. Create support documentation for the training and development of junior staff members. Interact with outside vendors regularly and maintain warranty certification for Apple, Dell, and HP.
Minimum Qualifications Two years college course work required, preferably IT related. Additional experience can be substituted for education. Bachelor's degree preferred in IT related field, and ACMT/AppleCare certification. Two years related experience including some Help Desk and/or Retail sales experience. Additional education can be substituted for experience. Preferred Qualifications Apple Certified Mac Technician (ACMT), Dell DOSD and HP Self-Repair Technician preferred but not required at time of hire.
Classified Title: Sr. Technical Support Analyst Role/Level/Range: ATO 37.5/03/OG Starting Salary Range: $24.00 - $42.00 HRLY ($70,000 targeted; Commensurate with experience) Employee group: Full Time Schedule: 8:30am - 5:00pm Exempt Status:Non-Exempt Location:Homewood Campus Department name: IT Services Personnel area: University Student Services
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