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Job Description

POSITION TITLE: Assistant Salon Manager

SUPERVISOR: Salon Manager

Expectation in hours worked: Minimum of 40-45 per week

Are you motivated to work in a creative environment and uplift humanity?

Here at Juut we believe in the power of Daymaking! As the collection of original Aveda salons employing some of the most highly regarded industry professionals, we have a 35-year history of impacting people, society, and the world at large. We use our vision and talent to generate confidence, invigorate clients, and make the world a happier place.

At Juut Salonspa, you are supported by a team of professionals located in our home office including marketing, education, human resources, and operations to assist in your career growth. We celebrate individuality and care about your livelihood as an artist. JUUT Salonspa is an inclusive environment

Assistant Salon Manager Job Summary:

Assisting the Salon Manager in maximizing sales, providing a great customer experience for guests and team members while managing the salon in accordance with Juut’s operational standards. The Assistant Manager assumes responsibility for the operations of a store as “Manager-on-Duty” in the absence of the Salon Manager. Additional knowledge and responsibilities include in-depth knowledge of JUUT’s products and services, as well as direct management responsibilities for Guest Services personnel on a day-to-day basis. Key accountabilities of this position include those tasks listed below combined with ensuring positive, uplifting experiences for all customers, being a resource to guests, artists, and therapists, and upholding Juut’s Daymaker philosophy.

Responsibilities and expectations:

• Manage Guest Services staff and salon retail environment, working with salon manager and directors in assisting the general management of the salon and employees.

• Assist in setting performance standards to meet service goals of company, coaches Guest Services Team to achieve high performance.

• Work with the HR Department in the hiring and termination process of Guest Service Specialists.

• Structure the training agenda for department members. Measures Guest Services employees’ performance and recommends employment decisions to salon manager.

• Provide feedback to the management team regarding service failures or customer concerns.

• Provide feedback to Guest Services team to ensure all customers have accurate and timely information on product orders status and/or changes.

• Manage ordering of front of house supplies.

• Update front of house labor calculator and keep salon manager updated on budget for front of house.

• Train and evaluate Guest Service Specialists when hired and throughout employment, moving employees through appropriate levels and assigning appropriate increases per written standards.

• Assist salon manager with back of house review packets, contributing feedback for salon manager in preparation of reviews.

• Work with the salon manager to manage the weekly scoreboard.

• Work an estimated 4 guest service shifts per week.

• Hold and direct quarterly Guest Service Specialist Meetings.

• Attend management huddles as scheduled typically held at Resource Center.

• Be open to coaching and feedback from management and Resource Center personnel.

• Work together as a salon team in a positive, respectful, and impactful way.

Juut offers a variety of benefits for you & your family!

• Hourly pay $20 - $25 per hour

• Paid Time Off

• Health insurance

• Dental insurance

• Vision insurance

• 401k + % match

• Employee assistance program

• Health savings account

• Flexible spending account

• Life insurance

• Employee discount

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Willingness to take initiative.

• Outstanding customer service and communication skills.

• Ability to multi-task in a fast-paced environment.

• Computer proficiency to include point of sale system.

• Availability to work salon schedule – nights and weekends required.

• Ability to interact in a positive and productive manner while fostering a team-based environment.

• Commitment to company values.

Education/Training/Experience:

• Education: High School Diploma or equivalent required. Secondary schooling preferred.

• 2-5 years customer service management working with consumer services, products, retail accounts and brands, and analyzing data OR completed college degree in business, management, hospitality, or similar program.

• Exposure to salon, cosmetics, or like retail business preferred.

Working Conditions:

• Retail salon environment

Note: Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a position. They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

This document does not create an employment contract, implied or otherwise, other than as “at will” relationship.

Keywords: Salon, Stylist, cosmetology, Customer Service, Hair, beautician, Retail store manager

Compensation details: 20-25 Hourly Wage

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