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Job Description

Role Statement

Greet, assist, and service all customers to provide an exceptional customer experience.

Outcomes for Success

• Answer customers' questions on products and assist with selection of products for their project.
• Build and maintain strong relationships with existing customers, ensuring their needs are met and concerns are addressed promptly.
• Establish relationships with potential clients and assess their requirements to offer tailored solutions.
• Have a good knowledge of our product offerings and assist customers with small project estimates. Work to upsell by adding additional lines to each ticket.
• Process customers' orders. Schedule deliveries.
• Process payments and returns. Assist sales team members with larger quotes and estimates as directed.
• Work with inside sales to contact and increase sales to existing house accounts.
• Keep the showroom, samples and literature clean and current.
• Stock shelves with incoming merchandise for store products, maintain assigned areas
• Assist with store cycle counts and inventories. Help keep system information accurate.
• Communicate effectively with customers and internal team members.
• Assist with customer challenges, such as credits, returns, exchanges, and service problems.
• Working knowledge of all products we can supply to customers.
• Working knowledge of how to read blueprints.
• Basic understanding of construction methods.
• May perform other duties as assigned.

Wages

Starting wages will be based on years of experience and education.

Benefits

Benefits eligibility will be determined based on employment status and plan rules are subject to change

• Medical
• Dental
• Vision
• Company paid and voluntary Life + AD&D
• 401k with company match
• Vacation
• Sick leave
• Holiday pay
• Employer provided PPE
• Other great employee engagement benefits

Why TAL Building Centers?

Based in Vancouver, Washington, TAL Building Centers is a family-owned company helping to build better communities. At our building centers located throughout the Pacific Northwest, we create a positive experience for our customers—pros and homeowners alike—by providing guidance for innovative, smart building solutions.

Our mission and core values drive everything we do.

Our Mission

We Help Build Better Communities

Our Core Values

We Are the Guide - We help our customers, employees and suppliers succeed through trust and partnership.

We Are Courteous - We create a positive experience for customers, employees, suppliers, and communities.

We Are Ambitious - We seek innovative solutions and go the extra mile.

We Are Accountable - We act with honesty and integrity.

We Are Safe - We protect our customers, suppliers, and employees by cultivating a safety-first environment.

So, why TAL? Because we're more than just a job – we're an opportunity to be part of something bigger. Embrace your potential, and together, let's build a brighter future.

ELC22

• Excellent oral and written communication skills.
• Excellent customer service skills.
• Ability to compute discount, interest, profit, and loss; commission, markup, and selling price; ratio and proportion, and percentage; to calculate surfaces, volume, weights, and measures.
• High School Diploma or GED diploma preferred.
• 1-2 years of building materials experience preferred.

Physical Requirements

• Must be able to move around on a frequent basis to engage with customers and show them where to find products.
• Requires the ability to lift approximately 25+ lbs. seldom, up to 25 lbs. occasionally and up to 10 lbs. frequently.
• Frequently use hands/fingers to handle or feel (operate, active, use, prepare, inspect, place detect, position)
• Alternating frequent standing and walk, with occasional sitting and climbing stairs.

Compensation details: 11.5-21.25 Hourly Wage

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