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Job Description

Opportunity:

Massage Therapist - Part Time

Compensation: We offer highly competitive compensation and commission on industry leading prices. 37%-42% commissions off of 2023 menu pricing + 10% commission on retail sales (On average $59-$75 / hour)

For You:

Be part of a luxury revolution in the hospitality space.

When you become a Team Member at the Woodmark Hotel & Still Spa, you’re empowered to share your craft side by side with passionate and talented people inspired to create incredible guest moments every day.

If this approach aligns with your passions, join us at a place where your voice and opinion is an integral part of the next generation of hospitality.

Perks and Benefits:

The Woodmark Hotel & Still Spa offers qualifying Team Members these unique perks & benefits.

Perks for ALL Team Members:

• Easy access to work - centrally located in Kirkland, Washington
  • Free on-property parking.
• $5.00 credit towards Team Member meal for every day worked on property.
• Team member appreciation events and recognition celebrations.
• Carillon Point property discounts and perks.
• LifeMart discount program through ADP.

Benefits for Full Time Team Members:

• Medical, Dental, and Vision Insurance.
• Group Life Insurance (PAID BY THE COMPANY)
• 401(k) Plan
• PTO
• Team member Assistance Program

Your View From Work:

Our Guest Experience:

Our property inspires guest to feel peaceful yet adventurous in an escape that will immerses them in the natural beauty and authentic flavor of the Pacific Northwest. We are located on the tranquil shores of Lake Washington; our destination invites guests to disconnect from the distractions of everyday and reconnect to themselves. We encourage guest to explore outdoor activities or simply stay in, our personalized approach to luxury invites guest to treat themselves to a new every day.

What We Are Looking For:

SUMMARY:

The Massage Therapist is responsible for administering body treatments and massages to guests. They will provide exceptional service to create an extraordinary guest experience and maintain the AAA Four Diamond standards.

The Massage Therapist shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the Woodmark Hotel & Still Spa Culture as well as promoting our hotel values of Honesty, Enthusiasm, Integrity, Accountability and Passion for Service.

ESSENTIAL JOB FUNCTIONS:

• Provides prompt service with each appointment and performs services within the appropriate allotted time
• Reports to work on time and according to posted schedule
• Provides general resort information for guests
• Provides consistent professional body treatments in accordance with spa protocols and accepted certification practices
• Is flexible with schedules, supporting the needs of the spa help with Spa functions and parties
• Properly cares for the equipment and uses proper amounts of product to assist with cost control
• Has complete knowledge and understanding of all services and products while educating and training guests in these areas; maintains professional continuing education and on-going product knowledge
• Meeting minimum retail sales goals by actively promoting home care programs
• Upholds the standards of sanitation and sterilization as directed by law and Still Spa policies and procedures
• Upsells other hotel services and amenities to guests
• Performs prep work and properly cleans and restocks room as required
• Communicates to management any and all occurrences involving staff or guests in the spa that require attention
• Actively promotes the spa, treatments, services, clinics and retail as well as programs, promotions and/or discounts available
• Handles guests questions and concerns professionally and courteously
• Provides accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction
• Possesses the ability to work without direct supervision
• Maintains a positive attitude and contributes toward a quality work environment
• Regularly attends, participates in and supports training and staff meetings for the spa
• Assists in all areas of spa operation as requested by management
• Attends appropriate department, hotel and division meetings
• Maintains an up to date working knowledge of all hotel amenities as well as any special events
• Reports to work on time and according to posted schedule, maintains accurate time records
• Maintains a professional appearance. Follows all Woodmark Hotel dress code standards
• Remains alert, courteous and helpful to the guests and colleagues at all time
• Performs other related duties as assigned

EXPERIENCE & EDUCATION:

• High school diploma or equivalent required
• A Valid Washington massage therapy license required
• Must be CPR certified
• At least two years previous experience providing massage and body treatments in a similar setting preferred
• At least one year customer service experience required

JOB REQUIREMENTS:

• Must be a United States citizen or possess a valid work permit
• Must be at least 18 years of age
• Must have a natural ability to interact with others
• Must be able to read, write and speak English
• Must be able to accurately follow verbal and written instructions
• Must possesses excellent communication skills
• Must have excellent listening skills
• Must be detailed-orientated
• Must be able to work in a fast-paced environment
• Must be professional in appearance and demeanor
• Must always ensure a teamwork environment
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Must have the ability to effectively interact with guests and team members; and resolve problems/conflicts in a diplomatic and tactful manner
• Must have a passion for creating an exceptional experience for all guests

WORKING CONDITIONS:

• Must be able to stand on feet throughout the shift, with intermittent periods of walking;
• Must be able to frequently lift and carry up to 40 lbs at shoulder height;
• Must be able to occasionally push/pull up to 50 lbs
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements constantly.
• Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis;
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat);

This job description in no way states or implies that these are the only duties to be performed by this team member. The team member will be required to follow other instructions and perform other work-related duties requested by their supervisor.

Woodmark Hotel is an Equal Opportunity Employer (EOE) and is committed to providing equal opportunities regardless of age, race, religion, color, national origin, citizenship, sex, veteran's status, disability, or any other legally protected status.

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