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Bilingual Customer Service Specialist (Spanish) The Sherwin-Williams Company Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistent with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Minimum Requirements:
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must be able to read, write, comprehend, and communicate in English
Must be to read, write, comprehend, and communicate in Spanish
Must be able, with or without reasonable accommodation, to tint paint consistent with customer color requests
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications:
Have a valid, unrestricted Driver's License
Have at least a High School diploma or GED
Have at least one (1) year experience working in a delivery, retail, or customer service position
Have previous work experience selling paint and paint related products
Have previous work experience operating tinting and mixing equipment
Shorewood, WI, USPosted 2 days ago Assistant Manager - 005290 - Menomonie, Wisconsin (Menomonie, WI) Border Foods The purpose of the Assistant Manager is to make the lives of the employees and the guests better by creating opportunities to positively impact life experiences. You are responsible for the operation of the entire restaurant and building a strong team that consistently provides customers great food and a friendly experience. Menomonie, WI, US, 54751Posted 2 days ago Merchandiser/Stocker (Part time) Marinette/ Menominee, WI Area. WP Beverages Pepsi-Cola Position Overview: Professionally execute Pepsi Cola's marketing strategies while ordering and maintaining proper service levels within assigned accounts. Focus on safely, effectively and efficiently maintaining the stock levels of the shelf, cooler, displays, back rooms and point of purchase areas. The Account Representative should aggressively pursue incremental shelf, display and cooler space. The Account Representative is responsible for working with all team members to minimize out of date product and damage within assigned accounts. Works as part of the "account team", proactively communicating with other team members to recognize opportunities and resolve issues. The Account Representative must be focused on providing WP Beverages with profitable growth through the sale and efficient distribution of our refreshing beverages, superior customer service and innovative customer focused marketing programs. Green Bay, WI, US, 54304Posted 2 days ago Gun Vault Specialist. Bass Pro, LLC The Gun Vault Specialist is responsible for backroom maintenance of all processes pertaining to Firearms.This role has the ability to safely handle firearms and adhere to all company, state, and federal firearms regulations.This position will be responsible for acquiring and disposing firearms and the integrity of the ATF required ARMS, and maintaining a complete, thorough and accurate firearms inventory in accordance with all company, local, state, and federal firearm regulation/policy.This position provides counter Sales and Customer Service for Firearms along with Floor and Counter Sales of other Hunting Merchandise.They perform various selling/customer service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information, assistance and direction to customers. Prairie Du Chien, WI, US, 53821Posted 2 days ago BOSS Fulfillment Outfitter. Bass Pro, LLC BOSS (Buy Online Ship from Store) is a process that allows us to improve our overall shopping experience for our customers. By accessing inventory in all of our retail locations, it helps us quickly find the right product for our customers no matter where they are shopping. The BOSS Fulfillment Outfitter must be familiar with the products we sell, will be responsible for filling BOSS orders, sorting, picking, packing, and loading merchandise for shipment to direct customers and retail stores as needed. Ensures merchandise is handled to maintain quality and appearance for customers. Prairie Du Chien, WI, US, 53821Posted 2 days ago Lead Supervisor I. Tapestry, Inc. Maximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers Sales/productivity goals: communicates goals for the team in partnership with the Store Manager and/or Associate Manager(s), tracks store's performance at all times and achieves sales through team Productivity Management: holds sales team accountable for personal productivity Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers Develops a clienteling strategy in partnership with the Store Manager and Associate Manager(s); implements and monitors strategy over time to achieve business goals and objectives in partnership with the Store Manager and Associate Manager(s) Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics Builds credibility and trust as a personal fashion advisor to both team and customers by communicating fashion awareness and trends in the marketplace Creates positive impressions with store team and customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach's guide to style Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives) Coaches team on how to incorporate trends into their selling experience with customers Influences customer's purchase decisions by balancing patience and assertiveness Sensitive to customer and team's needs and tailors approach by reading cues Resolves customer problems and meets customer needs in a timely manner through solution-oriented and forward thinking and partners with the Store Manager and/or District Manager when appropriate Encourages team to build long-term relationships with customers to drive business Develops both self and individual product knowledge skills and remains aware of current collections Works with the Store Manager and/or Associate Manager to protect and drive the needs of the business at all times Understands the positive sales impact staffing has on the business; recruits accordingly Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizing Company tools Ensures all daily tasks are completed without negatively impacting service of Coach standards Workplace and Environment Creates enthusiasm and positivity for a shared vision and mission Leads by example Demonstrates confidence when leading the team and managing the store Takes initiative; has a high level of ownership and accountability for results of self and others Approaches challenges in direct and timely manner and partners with the Store Manager and/or Associate Manager(s) Builds trusting relationships with peers and team Acts as advocate for the team and Brand Is adaptable and flexible to change Switches gears based on the needs of the business both seamlessly and pro-actively Welcomes feedback and adapts behaviors as appropriate Maintains a calm and professional demeanor at all times Fosters an environment of teamwork and collaboration Creates short and long-term strategies to achieve personal metrics and performance Uses available resources to make informed decisions and takes appropriate partners when necessary Utilizes Company tools to keep self-informed Delegates and empowers others Recognizes and values individual performance and communicates appropriately Evaluates performance of all associates and provides consistent and timely feedback; creates and modifies action plans for the continuous development of staff in partnership with the Store Manager and Associate Manager Resolves performance problems using appropriate communication, coaching and counseling techniques Works with the Store Manager and Associate Manager(s) to create a talent bench strength by actively recruiting and interviewing candidates Recruits, interviews, on boards and works closely with the Store Manager on strategies to retain top talent Operations Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention Demonstrates strong business acumen Interacts and communicates with supervisor(s) on a regular basis to keep them informed Maintains interior and exterior upkeep of the building with partnership from the corporate office Understands and uses all retail systems and reporting tools Adheres to all retail policies and procedures including POS and Operations procedures Leverages Coach's tools and technology to support relationship building and clienteling efforts; including driving sales and achieving individual and team goals Additional Requirements Experience: At least 1 year of previous management experience in a luxury retail service environment preferable. Possess current knowledge of fashion trends and competition in the marketplace. Education: High school diploma or equivalent; college degree preferred. Technical: Proficient with MS Office (Microsoft Word, Excel, PowerPoint and Outlook). Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.) Physical: Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers. Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.). Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements. Oshkosh, WI, US, 54904Posted 2 days ago Department Supervisor. H&M Overall Job Summary : The Department Supervisor is responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues. Greendale, WI, US, 53129Posted 2 days ago Retail Sales Associate, Key Holder.DXL Group DXL Group, the largest specialty retailer of men's Big + Tall apparel, is looking for a Retail Sales Associate, Key Holder who is committed to building long term relationships with our guests by providing an experience that is unmatched by other retailers. Appleton, WI, US, 54913Posted 2 days ago Receiving Team Lead (PM) Bass Pro, LLC Assists the GSM / DM and Human Resources Manager to staff the department with "service" oriented associates; participates in interviewing and makes recommendations for selection; coordinates training; consults with GSM and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment. Prairie Du Chien, WI, US, 53821Posted 2 days ago Retail Customer Service Specialist - Bilingual (English & Spanish)The Sherwin-Williams Company Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Holmen, WI, US, 54636Posted 2 days ago Description
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistent with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Minimum Requirements:
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must be able to read, write, comprehend, and communicate in English
Must be to read, write, comprehend, and communicate in Spanish
Must be able, with or without reasonable accommodation, to tint paint consistent with customer color requests
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications:
Have a valid, unrestricted Driver's License
Have at least a High School diploma or GED
Have at least one (1) year experience working in a delivery, retail, or customer service position
Have previous work experience selling paint and paint related products
Have previous work experience operating tinting and mixing equipment
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