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PharMerica

As a critical member of a dynamic, growing pharmaceutical services company, you will be vital in the company's success! The National Account Manager of Client Services cultivates and maintains an on-going strategic relationship with their pharmacy clients. They are responsible for the ensuring customer satisfaction with pharmacy services, issue resolution and overall retention of their clients.

Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide.

Under the general direction of the Director, Client Services, delivers on the company's value proposition to its clients. Cultivates and maintains on-going strategic client relationships and partnerships at all levels of the organization to achieve the revenue, growth, and retention goals of PharMerica.

This is a remote position where you work from your home office; requiring 75% travel in and around the posted location. Ideal location to reside is within commutable distance to posted location.

We offer:
Competitive pay
Health, dental, vision and life insurance benefits
Company paid STD and LTD
Employee Discount Program
401k
Paid-time off
Tuition reimbursement
Non-retail/Closed-door environment

Short Term Incentive Bonus

If your passion is service excellence and top-quality care come join our team and apply today!

*Position will be posted for a minimum of 7 business days

Serves as the first point of contact for day-to-day program inquiries. Collaborates with team members as needed to resolve all inquiries within reasonable time frames and escalates issues to the account executives, as necessary.
• Collaborates with all internal departments to assist as needed in providing business understanding
• Ensure timely delivery of reports according to contractual service level agreements
• Reviews, validates, and communicates reasonability of data before launch
• Understands, evaluates, and interprets data in order to accurately summarize meaning of information to the customer
• Responsible for managing project timeline, cross-functional teams, interdepartmental communication. Maintains project plans and tracking logs as appropriate
• Indentifys project priorities with customers and communicating priorities to internal team
• Maintains a world class satisfaction with pharmaceutical client. Acts as primary day-to-day point of contact for the client related to new program launch, existing program enhancements and other project initiatives
• Leads weekly and bi-weekly meetings with Pharma creating a platform for review of patient status, performance metrics, inquiry resolution, enhancement initiatives and project status updates
• Provides customer with proactive consultative services on process improvement, revenue generating & cost saving opportunities
• Responsible for all written and verbal (non-sales and non-IT specific) communication to the partner
• Prepares & Delivers Quarterly Business Reviews to the partner on the state of their business and outlines opportunities for enhancement, growth, efficiency, etc
• Coordinates internal effort to produce sizing on new client initiatives and delivers pricing to customer
• Ensures the accuracy of all client invoices prior to billing release. Escalates identified billing issues/concerns to manager as necessary to ensure 100% accuracy in billing activities. Receives client invoices from finance department and ensures all invoices are received in a timely manner, reviews all line items, and verifies all backup documentation
• Monitors monthly performance against service level agreements and develops plan for corrective action if service level are not met
• Ensures the timely and successful delivery of our solutions according to the customer's needs
• Delivers product presentations to customers
• Other duties as required
• Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards

• Bachelor's degree required
• MBA desired
• 5+ years of experience in specialty pharmacy or hub services, 5+ years supporting Specialty, Infusion, Oncology and or Rare Disease LDD programs required
• Excellent interpersonal work and communication skills. Team player and proven performer. Excellent organizational skills. Proficient in Microsoft office, Service Fee DB, and CPR+. Advanced skills in Microsoft excel and PowerPoint. Collaborative. Customer focused. Able to create and articulate value offerings externally to to clients and also within the organization. Ability to handle multiple projects towards effective solutions in accordance with budget and timelines. Detailed understanding and experience with process documentation and improvement. Analytical ability to take an opportunity, notice trends, research and suggest solutions required
• Advanced project management skills desired
• Must travel to visit with key accounts on a regular basis required