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Overview

Are you a people person? Be a First Citizens person! Join our Bonita Springs branch team and make a difference.

This full-time Sales and Service Representative will be housed at 8891 Timberwilde Drive in Bonita Spring, Florida. The successful candidate will demonstrate:

• Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation; Demonstrates professionalism and empathy in customer interactions
• Adaptability: Has the ability to learn and adapt quickly to new information and technology
• Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
• Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently; Able to process information and move quickly through problem resolution

• Engaging customers in conversation to understand their banking needs and preferences
• Processing transactions accurately and efficiently
• Providing assistance with account servicing needs
• Facilitating customer awareness and education of bank services, including digital banking capabilities
• Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs

• Required Education: High School Diploma or GED
• Required Experience: 6+ months recent customer service experience AND 1+ years of cash-handling experience
• Preferred Skills:
  • Sales
  • Knowledge of retail banking products and services
  • Working knowledge of Microsoft Office