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JOB DESCRIPTION

Certified Insurance Sales Representative. In this role, you'll handle inbound inquiries from potential enrollees interested in our individual dental insurance offerings. Your primary responsibility is to engage with callers, discern their needs through thoughtful questioning, and provide tailored product recommendations accordingly. You'll adeptly outline plan details, including costs and benefits, ensuring clarity and transparency throughout the conversation. Your commitment extends beyond securing sales; you'll navigate any obstacles with finesse, finalize enrollments, and assist callers in setting up their plans and selecting payment options. Moreover, you'll serve as a trusted resource, fostering customer understanding, satisfaction, and loyalty through comprehensive education. Your role also involves seamlessly connecting members with the appropriate channels for issue resolution, reinforcing our dedication to exceptional service.

RESPONSIBILITIES

• Receives inbound calls from potential clients seeking information on our individual dental insurance offerings.
• Expertly recommends product options tailored to the unique needs of each customer.
• Clearly articulates the various components of plan rates and benefits.
• Efficiently completes sales transactions, ensuring all necessary information for application processing is obtained.
• Assists customers in navigating different payment options, facilitating their choice and forwarding relevant details to our enrollment team.
• Addresses electronic and written inquiries from prospects and leads in a timely manner.
• Conducts eligibility verifications for specific insurance programs.
• Utilizes reference materials promptly to provide accurate responses to inquiries, with a focus on driving sales and fostering customer loyalty.
• Thoroughly documents each customer interaction and resolution in our designated computer tracking system.
• Consistently meets and upholds production standards and key performance indicators.
• Directs complex inquiries, such as enrollment and billing questions, to the appropriate department for resolution.
• Undertakes additional tasks as assigned, contributing to the overall efficiency and effectiveness of our operations.

QUALIFICATIONS

• 1+ years of experience w/High School
• Insurance sales license, per state DOI regulations, e.g. Health, Accident, Sickness.
• A high school diploma or GED is preferred, but candidates with proven experience will not be excluded from consideration.
• One-year successful sales or retail work experience. Call center, or dental experience also accepted.
• 2 year of proven sales performance in a fast-paced environment.
• Ability to handle high call volume and follow workflow process.
• Strong organizational/time management skills and multi-tasking abilities.
• Ability to maintain confidentiality while evaluating and responding quickly and accurately to inquiries.
• Ability to absorb and retain detailed information.
• Detail-oriented; flexible and creative.
• Knowledge of individual sales procedures and guidelines.
• Adheres to phone and break schedule to maintain service levels.
• Takes initiative to close sales, follow up and obtain referrals.
• Maintains high sales performance and quality.
• Retains or upgrade existing business at risk of cancelling
• Health Insurance License in all 16 Enterprise States

Base Pay Information

The national base pay range is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. $33,200 - $60,500

ADDITIONAL INFORMATION

Rewards to make you smile! We don't just want to make our customers happy - we want to give our employees a reason to smile, too. Delta Dental's comprehensive benefits package includes:

• Generous paid time off plus 12 holidays and your birthday off!
• Low-cost premium medical insurance options
• 100% paid dental and vision insurance
• Generous 401(k) matching and flat contribution
• Social responsibility and volunteer opportunities, including 16 paid volunteer hours annually
• Employee LiveWell program, focusing on overall employee well-being
• Fertility and diabetes benefits
• Employee discount program: AT&T/Verizon, entertainment, travel, and more!
• Culture of learning: career development and tuition reimbursement
• Career growth: we love promoting from within

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Please note, Delta Dental will not sponsor applicants for work visas for this position.

#LI-Remote

ABOUT THE TEAM

At Delta Dental, our success is only as strong as the people who execute it! We take enormous pride in being the nation's most recognized and widely-used provider of dental insurance - and we've come this far by living our core values of innovation, excellence, service and trust. Our vision is to motivate and empower every employee so that we're all inspired to take exceptional care of our customers, providers and ourselves. We believe in integrity, accountability, collaboration, and giving every employee equitable opportunity for their voice to be heard and development to be fostered.

If you're excited about the prospect of transforming the future of health care and growing in your career, join our smile revolution!

To see some of the smiling faces behind Delta Dental and to learn more about what our values and culture look like in action, connect with us on social media: Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn.

We are part of the Delta Dental Plans Association, a network of companies that provides dental coverage to 74 million people in the U.S. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania and Delta Dental Insurance Company, together with our affiliate companies, form one of the nation's largest dental benefits delivery systems, covering 33 million enrollees. All of our companies are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country.

Delta Dental is an equal opportunity employer. We are committed to building and maintaining a diverse and inclusive workplace for all employees. Applicants will not be discriminated against because of race, color, religion, creed, national origin, ancestry, citizenship status, sex (including pregnancy), sexual orientation, gender or identity expression, age, disability, marital status, medical status, veteran status or any other status protected under federal, state, or local law. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico or other US Territories at this time.

Proof of eligibility to work in the United States must be provided if selected for hire.

*Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York

If You Are A Current Employee Click Here To Apply