Salary Range:$70,000 – $120,000 Salary range estimated by Zippia
Posted an hour ago
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Description
Company Description
Domino's Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we're a reshaped, reenergized brand of honesty, transparency and accountability - not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to 'deliver the dream' to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That's just the tip of the as we might say, one 'slice' of the pie! If this sounds like a brand you'd like to be a part of, consider joining our team!
Job Description
The Manager, Corporate Operations is responsible for managing end-to-end operations of a set of stores in our Chesapeake, VA market with an emphasis on maximizing sales and profitability. The MCO is responsible for executing company initiatives, ensuring all stores are compliant with company standards, and leading a team of store managers and team members to drive positive team member engagement and retention.
RESPONSIBILITIES
(30%) Manage, Support, and Lead Managers and Team Members at all Levels
Provide direction and communication company, market, and area goals and offer plan to achieve them. Partner with GMs to set goals.
Conduct daily store visits and weekly self-OERs to ensure standards are being maintained
Coach and develop team members at all levels to ensure efficiency of their positions
Coordinate field support resources (Field Trainer, HRG) where required to facilitate action
Empower GMs and AMs to take full accountability for store performance; hold team accountable to expectations, goals, and systems.
Drive compliance completion; collaborate with store managers to provide recommendations and guidance on how to increase compliance numbers
Ensure all team members follow safety and security protocols
Support all innovation rollouts and ensure implementation
Support team member onboarding
(35%) Achieve Operational Excellence
Ensure operational goals are met; ADT, CSAT, OER, EBITDA, Food & Labor
Reinforce execution of key DPI policies and standards
Identify and diagnose ongoing operational gaps in underperforming stores; develop formal action plans to resolve gaps
Partner with field support resources (Trainer, HR, Operations Support, Safety & Loss Prevention) to address gaps
Hold MCOs and GMs accountable to executing action plans and track progress and promote a sense of urgency
Ensure excellent customer service
(10%) Develop Talent
Enforce systems and processes that drive effective hiring, retention, training, and development
Hold General Managers accountable to ensure meeting staffing and training goals
Identify and develop high-potential Assistant Managers as succession candidates for the General Manager position; ensure certifications are completed
Coordinate with Human Resources to strategize on staffing and turnover practices
Drive team member and customer engagement
Conduct General Manager performance appraisals and provide feedback with a focus on development
(10%) Manage Financial Oversight
Review key financial variables daily
Analyze and track key financial/operational data to derive meaningful business insights
Develop executive presentations and present key trends and results to DCO
Present financial/operational weekly updates during Market Leadership and GM meetings
Ensure stores are meeting operating plan through the use of P/L reviews and quarterly business reviews
(10%) Manage Market Development Activities to Drive AWUS Growth
Coordinate with DCO and marketing field support to develop market business plans (e.g. targets, action steps, measurement)
Drive the development and execution of Local Store Marketing (LSM) initiatives to grow AWUS
Partner with field support resources to execute LSM initiatives
Empower GMs to take leadership role in executing LSM (e.g. develop relationships in schools, community, etc.)
Partner with DCO to identify and pursue 'new' AWUS growth opportunities through store relocation, re-imaging and new builds
(5%) Administrative
Manage calendar to reflect weekly plan
Complete all applicable forms in Zenput
Ensure store communication boards are updated and in compliance
Qualifications
Bachelor's Degree preferred
Minimum 3 years multi-unit experience in restaurant/retail industry
Experienced in ensuring operational effectiveness for multi-unit organizations
Thorough understanding of Domino's Pizza standards, policies & procedures
Ability to read financial statements; strong analytical skills
Ability to effectively and professionally provide guidance and coaching to store management and TMs
Ability to plan and conduct effective meetings
Experience in working independently with a result orientation
Strong oral and written communication skills including public speaking
Strong organizational skills
Additional Information
All your information will be kept confidential according to EEO guidelines. Domino's Team USA stores value honesty, transparency, and accountability, and we want exceptional people like you to join our team! We have continued to prove we 'Put our People First' by making sure our work environment is safe and provides stability for our team members.
Domino's Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we're a reshaped, reenergized brand of honesty, transparency and accountability - not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to 'deliver the dream' to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That's just the tip of the as we might say, one 'slice' of the pie! If this sounds like a brand you'd like to be a part of, consider joining our team!
Job Description
The Manager, Corporate Operations is responsible for managing end-to-end operations of a set of stores in our Chesapeake, VA market with an emphasis on maximizing sales and profitability. The MCO is responsible for executing company initiatives, ensuring all stores are compliant with company standards, and leading a team of store managers and team members to drive positive team member engagement and retention.
RESPONSIBILITIES
(30%) Manage, Support, and Lead Managers and Team Members at all Levels
Provide direction and communication company, market, and area goals and offer plan to achieve them. Partner with GMs to set goals.
Conduct daily store visits and weekly self-OERs to ensure standards are being maintained
Coach and develop team members at all levels to ensure efficiency of their positions
Coordinate field support resources (Field Trainer, HRG) where required to facilitate action
Empower GMs and AMs to take full accountability for store performance; hold team accountable to expectations, goals, and systems.
Drive compliance completion; collaborate with store managers to provide recommendations and guidance on how to increase compliance numbers
Ensure all team members follow safety and security protocols
Support all innovation rollouts and ensure implementation
Support team member onboarding
(35%) Achieve Operational Excellence
Ensure operational goals are met; ADT, CSAT, OER, EBITDA, Food & Labor
Reinforce execution of key DPI policies and standards
Identify and diagnose ongoing operational gaps in underperforming stores; develop formal action plans to resolve gaps
Partner with field support resources (Trainer, HR, Operations Support, Safety & Loss Prevention) to address gaps
Hold MCOs and GMs accountable to executing action plans and track progress and promote a sense of urgency
Ensure excellent customer service
(10%) Develop Talent
Enforce systems and processes that drive effective hiring, retention, training, and development
Hold General Managers accountable to ensure meeting staffing and training goals
Identify and develop high-potential Assistant Managers as succession candidates for the General Manager position; ensure certifications are completed
Coordinate with Human Resources to strategize on staffing and turnover practices
Drive team member and customer engagement
Conduct General Manager performance appraisals and provide feedback with a focus on development
(10%) Manage Financial Oversight
Review key financial variables daily
Analyze and track key financial/operational data to derive meaningful business insights
Develop executive presentations and present key trends and results to DCO
Present financial/operational weekly updates during Market Leadership and GM meetings
Ensure stores are meeting operating plan through the use of P/L reviews and quarterly business reviews
(10%) Manage Market Development Activities to Drive AWUS Growth
Coordinate with DCO and marketing field support to develop market business plans (e.g. targets, action steps, measurement)
Drive the development and execution of Local Store Marketing (LSM) initiatives to grow AWUS
Partner with field support resources to execute LSM initiatives
Empower GMs to take leadership role in executing LSM (e.g. develop relationships in schools, community, etc.)
Partner with DCO to identify and pursue 'new' AWUS growth opportunities through store relocation, re-imaging and new builds
(5%) Administrative
Manage calendar to reflect weekly plan
Complete all applicable forms in Zenput
Ensure store communication boards are updated and in compliance
Qualifications
Bachelor's Degree preferred
Minimum 3 years multi-unit experience in restaurant/retail industry
Experienced in ensuring operational effectiveness for multi-unit organizations
Thorough understanding of Domino's Pizza standards, policies & procedures
Ability to read financial statements; strong analytical skills
Ability to effectively and professionally provide guidance and coaching to store management and TMs
Ability to plan and conduct effective meetings
Experience in working independently with a result orientation
Strong oral and written communication skills including public speaking
Strong organizational skills
Additional Information
All your information will be kept confidential according to EEO guidelines. Domino's Team USA stores value honesty, transparency, and accountability, and we want exceptional people like you to join our team! We have continued to prove we 'Put our People First' by making sure our work environment is safe and provides stability for our team members.
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