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Description
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers – and our people – thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order.
What you’ll be doing:
- Be the primary point of contact and build long-term relationships with customers.
- Manage existing customer accounts with an emphasis to drive increase sales and achieve profit margins.
- Help customers through email, phone, and present annual business reviews online.
- Develop a trusted advisor relationship with key accounts and their affiliated offsites.
- Effectively manage your book of business through productivity and pipeline management
- Collaborate with internal business partners.
- Educate our customers on our products and programs, to assist them with consolidating their business needs to be their one stop shop.
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
What you bring to the table:
- Demonstrated ability to communicate, present and influence.
- Excellent verbal and written communications skills.
- Self-motivated and able to thrive in a results-driven environment.
- Natural relationship builder with integrity and reliability.
- Ability to prioritize among competing tasks.
- Critical thinking and problem-solving skills.
- Strong time management and organization skills.
Qualifications:
What’s needed- Basic Qualifications
- 6 months + of relevant experience
- High School Diploma or G.E.D
What’s needed- Preferred Qualifications
- Proven account management experience
- Bachelor’s degree or equivalent work experience
We Offer:
- Inclusive culture with associate-led Business Resource Groups
- 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
