Experience the Windy City from the heart of it all. Loews Chicago Hotel, situated steps from Navy Pier and Magnificent Mile, offers guests spectacular city skyline and lake views, while enjoying the comforts of home. Welcome to City Sophistication where convenience and relaxation meet.
Responsible for providing prompt, efficient and professional food and beverage service with a working knowledge of cash handling, inventory and food preparation procedures.
Cashier Specific (90%):
Records all aspects of guest order accurately and enters into computer
Prepares and presents accurate and complete guest check
Collects monies due or applies charges to credit card or guest account using POS terminal
Completes end of shift revenue report and cash deposit
Handles all transactions accurately and in accordance with established procedures
Assumes responsibility for accuracy of bank and cash deposits, and performs all cash handling activities in accordance with hotel cashiering policies
Stocks and maintains supplies in all service areas
Inspects and prepares all service ware prior to use
Maintains current knowledge of all menu offerings, to include ingredients, preparation method, presentation, appearance and time required
Greets guests in a polite professional manner according to Loews standards
Suggestively sells menu items to guest so as to enhance the dining experience
Inspects presentation of all food items to ensure a quality product is delivered to the guest as ordered
Monitors guests at all times, anticipates needs, responds to requests, ensures satisfaction
Clears soiled plates, service ware etc. from service areas and tables to dish wash area, sorts appropriately
Carries trays of food to tables
Assists, as required, in preparation of served items
Maintains cleanliness and sanitary condition of all service and public areas
Performs all side work duties as assigned
Assists in the presentation and sale of retail items
Ensures that perishable stock is rotated
Assumes accountability for retail products
Provides excellent customer service at all times
General (10%):
Promotes and applies teamwork skills at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
Is polite, friendly, and helpful to guests, management and fellow employees
Executes emergency procedures in accordance with Loews Hotels standards
Complies with required safety regulations and procedures
Attends appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Complies with Loews Hotels standards, policies and rules
Recycles whenever possible
Remains current with Loews Hotels information and changes
Complies with Loews Hotels uniform and grooming guidelines
Qualifications
Excellent customer service skills
Basic computer skills
Ability to work flexible schedule to include weekends and holidays
