Salary Range:$41,000 – $54,000 Salary range estimated by Zippia
Posted 12 hours ago
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Description
Job Description
Please note, this position is located at Deer Valley Resort in Park City, UT.
Year Round
Classic, consistent quality from a winning team!
Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).
- Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
- Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)
- Subsidized meals at Employee Dining Rooms offered for staff while on shift
- Subsidized housing options available for seasonal full-time staff
- Discounts for staff members at restaurants, shops, and service providers in Park City
- Healthcare options are available for staff members
- 401k plan with company match
PURPOSE OF POSITION: Responsible for the effective and efficient operation and management of Black Diamond Lodge lodging operations including, but not limited to; Owner/Guest Services, Bell Service, Concierge, Breakfast and Après Ski services, Housekeeping and Maintenance. Exercise fiscal responsibilities in all facets of the operation. Ensure a safe environment for owners, guests, and employees. Provide leadership to staff and managers through example, training programs and coaching. Ensure Deer Valley Mission of "classic, consistent quality from a winning team" is met with each guest and employee interaction.
RESPONSIBILITIES:
While the following is meant to be a comprehensive list, by no means is it all inclusive. By nature of the hospitality business, the operation can change rapidly due to business volume and the requirements associated with it.
- Help manage, train, recruit, develop, motivate, provide feedback to and evaluate performance of a highly effective team including guest service, concierge, bell staff, housekeeping and transportation to ensure guest, owner and employee satisfaction.
- Provide staff training to include customer service, safety and departmental policies and procedures.
- Develop and maintain training tools for front desk, bell service, concierge, and audit. Utilize Maestro Training material, emergency manuals, daily task checklists. Review and maintain training materials and shift checklists so they are current.
- Interact with guests, owners and employees helping execute owner and guest requests and service suggestions where appropriate.
- Work with Maintenance and Housekeeping to ensure the needs of homeowners and guests are being met in a timely manner.
- Adhere to HOA and Deer Valley budgets. Ensure departments are achieving revenue targets and managing expenses appropriately.
- Adhere to company HR hiring and termination guidelines. Implement disciplinary actions and documentation if required.
- Participate in any internal or external manager's meetings and trainings.
- Ensure staff participation in various property and DVR training programs.
- Ensure staffing is appropriate to occupancy and service standards.
- Ensure staff professionalism through coaching, adherence to dress codes, maintaining uncluttered and well supplied workspaces, proper training materials, and clear channels of communication.
- Participate in pre-arrival and owner unit inspections.
- Ensure schedules are posted in a timely manner and are reflective of business volume.
- Participate in the monthly review of owner statements for accuracy for owners and the management company.
- Help process invoices for timely payment and maintain files for back-up accounting purposes.
- Ensure performance reviews are complete for seasonal and full-time year-round staff.
- Other duties as assigned by General Manager or as business volume dictates.
QUALIFICATIONS:
- Minimum three years management experience in hospitality industry.
- Must possess excellent verbal and written communication skills.
- Comfortable with owner and guest exposure.
- Proficient comprehension of Excel and Word programs.
- Ability to multi-task in a fast-paced environment including constantly reprioritizing various requests.
- Participation in and sometimes leading regular and ad hoc operation meetings
- Assist in the formulation of strategic business and service plans.
- Monitoring monthly reporting systems to help ensure various company, property and fiscal requirements.
- Monitoring and handling guest complaints expeditiously to complete resolution or escalating as necessary.
- Mentor staff and lead team to success.
- Good driving record.
PAY RATE:
- $65,000 per year
Deer Valley Resort is an Equal Opportunity Employer.
