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Support Services Analyst

Pinnacle Partners, Inc. | Louisville, KY, US

Posted an hour ago


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Description

Support Services Analyst

Up to $55K

24864

Pinnacle Partners is assisting our client in their search for a Support Services Analyst to join their team in the Louisville, KY area. This successful resource will be responsible for performing first and second level technical support.

RESPONSIBILITIES:

Respond to user inquiries based on documented SLAs

Assist customers with installs, upgrades, and configuration issues

Update support tickets daily

Monitor and escalate tickets as needed

Demonstrate proactive and solution-oriented problem solving skills

REQUIREMENTS:

Experience in an IT/Desktop support environment

Experience supporting PC/LAN networked environments

Ability to assist with configuration and staging of systems

Ability to carry out inspections and repairs of hardware

Ability to participate in on call rotation

PREFERRED SKILLS/CHARACTERISTICS:

Bachelor’s degree or relevant technical certifications

Prior experience with restaurant/hospitality POS systems

SQL exposure

TERMS:

This is a direct hire opportunity with a salary up to $55K based on experience. They offer benefits including full medical, dental, and vision along with 401K, generous PTO, and other soft benefits.%10181832% %%techinfo%%
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