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IT Analyst II Chick-fil-A, Inc. Overview Support Now is an essential sub-department of Field Operations. We provide support to our corporate users and quick-service restaurants by making it easy for our Operators, Team Members, and Staff to get answers, solve problems and identify opportunities. We measure success by the speed, accuracy, and experience we provide. The services we offer include general business support, IT and operation support, systems and application support, networking support, and many other technologies that are utilized by our Franchisees. We also focus on continuous improvement, strategy and insights to make things better for today and where Chick-fil-A is headed tomorrow. The Operations IT Specialists are responsible for providing support to our Chick-fil-A Franchisees and Level I Agents. Responsible for providing support to our Chick-fil-A franchisees in point-of-sale software and hardware, mobile ordering, networking and kitchen production systems. If you are passionate about joining a championship team that focuses efforts on making it easy with care, Support Now is the place for you. Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. Responsibilities
Receive transferred calls and assigned cases from level 1 Agents Receive phone calls directly from restaurants during high call volume periods Create and escalate major cases to the appropriate 3rdlevel support team for issues that are not resolved Identify and communicate noticeable trends in installation, hardware, and software issues Troubleshoot recurring problems to find permanent solutions. Follow standard operating procedures and accurately log all issues using the ticketing system Support all hardware, software and order replacement hardware at the restaurants Using KCS methodology, contribute to the knowledge base by flagging, editing and creating articles Assist in special projects and perform additional assignments as directed Participate in the on-call weekend duties Work responsibly with or without direct supervision Develop and maintain knowledge by attending regular meetings and training activities Recommend process and procedure enhancements Coach and develop Level I Agents in real time Minimum Qualifications 3-5+ years of work experience Call Center or technical experience required Working knowledge of Microsoft Office Ability to work independently with minimal supervision Must be able to type at least 40 wpm Preferred Qualifications Bachelor's Degree in Information Technology; Computer Information Systems; Business, Marketing Degree or related field 1-3+ years Help Desk/Call Center Experience 1 year or more of experience in technical support including troubleshooting hardware and software issues Customer service experience Hospitality and/or Chick-fil-A restaurant experience, a plus Minimum Years of Experience 3 Travel Requirements 5% Atlanta, GA, US, 30383Posted 22 days ago Sr. Integration Lead, Service & Hospitality Test and Launch. Chick-fil-A, Inc. As a project leader, the role guides project teams to meet defined business objectives on time and on budget. Ultimately, this leader is expected to deliver results by implementing project & change management practices using the Service & Hospitality methodology. They will drive uptake, application, and acceleration of innovative solutions among our Field Staff and other corporate Support Center partners. To accomplish this, this role creates and implements change management strategies to maximize Operator and Team Member acceptance and usage. This person will work to drive greater collective mastery of new innovations by identifying the value created by new innovations, highlighting key performance indicators, metrics, and presenting results. Atlanta, GA, US, 30383Posted 22 days ago Customer Support Agent I. Chick-fil-A, Inc. Every single day our Restaurants serve amazing food and provide an incredible Customer Experience, however things not always go 100% as expected. In those moments that matter, when our Customer's need support you will be there to serve them. This is an incredible opportunity to do significant work by providing extraordinary support in the unique Chick-fil-A way, and our founder Truett Cathy said it best: "In the food business, it only takes one mistake, one rude Team Member or one bad sandwich to lose a customer. Do things right each time, making sure customers get what they expect, and sometimes more." Your role will be to resolve and delight our Customers, to ensure we win their hearts every day. You will have an incredible impact on everyone you come in contact with and you will represent our Chick-fil-A brand with every Customer interaction whether via phone or our online channel. Atlanta, GA, US, 30383Posted 22 days ago IT Analyst I. Chick-fil-A, Inc. Support Now is an essential sub-department of Field Operations. We provide support to our corporate users and quick-service restaurants by making it easy for our Operators, Team Members, and Staff to get answers, solve problems and identify opportunities. We measure success by the speed, accuracy, and experience we provide. The services we offer include general business support, IT and operation support, systems and application support, networking support, and many other technologies that are utilized by our Franchisees. We also focus on continuous improvement, strategy and insights to make things better for today and where Chick-fil-A is headed tomorrow. Atlanta, GA, US, 30383Posted 22 days ago Bilingual Customer Support Agent (Agente de atención al cliente bilingüe) Chick-fil-A, Inc. Todos los días nuestros Restaurantes sirven comida increíble y proporcionan una Experiencia al Cliente excepcional, sin embargo las cosas no siempre salen 100% como esperamos. En esos momentos importantes, cuando nuestros Clientes necesitan ayuda, tú estarás allí para ayudarlos. Se trata de una oportunidad increíble de realizar una labor significativa proporcionando una ayuda extraordinaria al estilo único de Chick-fil-A, y nuestro fundador Truett Cathy lo ha dicho mejor que nadie: "En el negocio de la comida, solo hace falta un solo error, un Miembro del Equipo maleducado o un mal sándwich para perder un cliente. Haz siempre las cosas bien y asegúrate que los clientes obtengan lo que esperan y a veces más." Tu papel será ayudar a nuestros Clientes y deleitarlos, para asegurarnos de que nos ganamos sus corazones todos los días. Tendrás un impacto sorprendente en cada persona que se pondrá en contacto contigo y representarás nuestra marca Chick-fil-A en cada interacción con el Cliente ya sea por teléfono o a través de nuestro canal de comunicación en línea. Atlanta, GA, US, 30383Posted 22 days ago Cashier Part Time. Lowe's Whether you're providing a quick, friendly checkout experience, helping our customers get the best value for their money, or assisting with payment or exchanges, it's your job as a Cashier Part-Time associate to ensure every customer exits on a high note. And you could be that final nudge of encouragement that a customer needs to transform a great project idea into reality. Warner Robins, GA, US, 31099Posted a day ago Hostess/Host. True Food Kitchen Completing and confirming reservations, greeting guests as they come in the door, and making them feel welcome as they are seated will be all you! We rely on our Hosts/Hostesses to keep our restaurant running smoothly and ensuring that guests feel that they are always welcome! Alpharetta, GA, US, 30239Posted a day ago Server. True Food Kitchen Just like our menus, we look for people that are vibrant, true, fun, and creative with colorful personalities. Our servers help to create a comfortable, welcoming environment for our guests, know the difference between service and hospitality and get a kick out of making other people's days brighter, happier, and full. It's TRUE! Atlanta, GA, US, 30383Posted a day ago Server. Pizza Hut Hiring Cooks, Cashiers, Production, Prep, Dishwashers, and Customer Service Reps. If you are looking for a place to grow and build a career, then Pizza Hut is the place for you. We strive for a fun, team environment; filled with enthusiastic people who have a passion for success. We promote from within. If you want a flexible job with an innovative company - and great tips - then Pizza Hut is the place for you! Trenton, GA, US, 30752Posted a day ago Travel Interventional Radiology Technologist - $1512 per week. Host Healthcare Host Healthcare is seeking a travel Interventional Radiology Technologist for a travel job in Atlanta, Georgia. Job Description & Requirements Specialty: Interventional Radiology Technologist Discipline: Allied Health Professional Start Date: 07/01/2024 Duration: 10 weeks 40 hours per week Shift: 8 hours, nights Employment Type: Travel Host Healthcare is an award-winning travel healthcare company with an immediate opening for this Radiology Tech Position in Atlanta, GA. If you are interested in this position, please contact your recruiter and reference Job #1851427
Why choose Host Healthcare?
Because a great Host provides a worry-free travel experience and always puts your needs first. Our passionate and transparent team members have made Host Healthcare the #1 ranked Travel Healthcare company in the U.S. Our recruiters act not only as your dedicated travel career mentor but also as your #1 advocate. When you work with us, you can trust that we will help you with everything from travel, to housing, and acting as a liaison between you and the facility. We’ve got your back!
Travel Happy With Host Healthcare
We offer the best pay for our travelers
Day one medical, dental, and vision insurance
License, travel, tuition, and scrub reimbursement
Matching 401k
Deluxe private housing or generous housing stipend
Discounts to your favorite activities, restaurants, health & beauty brands, shopping and hotels
Host Healthcare Job ID #a1fVJ000002WAeDYAW. Pay package is based on 8 hour shifts and 40 hours per week (subject to confirmation) with tax-free stipend amount to be determined. Posted job title: Interventional Radiologist - Allied About Host Healthcare At Host Healthcare, we provide a truly comfortable experience as you explore your travel nursing, therapy, or allied career. We make your travel healthcare journey easy by taking care of all the details, so you don’t have to. We are on a mission to help others live better and we do this by helping the healers of the world be as comfortable as possible. With access to tens of thousands of travel nursing, therapy, and allied jobs in all 50 states, our responsive and friendly recruiters find your dream position based on what’s important to you. During your assignment, get access to premium benefits, including Day 1 medical that continues up to 30 days between assignments, 401K matching, travel reimbursements, dedicated housing support, and more. We also offer 24/7 support from our team and access to our on-staff clinicians so you can feel comfortable and confident throughout your entire assignment. Travel comfortably with Host Healthcare. Atlanta, GA, US, 30383Posted 2 days ago Description
Overview Support Now is an essential sub-department of Field Operations. We provide support to our corporate users and quick-service restaurants by making it easy for our Operators, Team Members, and Staff to get answers, solve problems and identify opportunities. We measure success by the speed, accuracy, and experience we provide. The services we offer include general business support, IT and operation support, systems and application support, networking support, and many other technologies that are utilized by our Franchisees. We also focus on continuous improvement, strategy and insights to make things better for today and where Chick-fil-A is headed tomorrow. The Operations IT Specialists are responsible for providing support to our Chick-fil-A Franchisees and Level I Agents. Responsible for providing support to our Chick-fil-A franchisees in point-of-sale software and hardware, mobile ordering, networking and kitchen production systems. If you are passionate about joining a championship team that focuses efforts on making it easy with care, Support Now is the place for you. Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. Responsibilities
Receive transferred calls and assigned cases from level 1 Agents Receive phone calls directly from restaurants during high call volume periods Create and escalate major cases to the appropriate 3rdlevel support team for issues that are not resolved Identify and communicate noticeable trends in installation, hardware, and software issues Troubleshoot recurring problems to find permanent solutions. Follow standard operating procedures and accurately log all issues using the ticketing system Support all hardware, software and order replacement hardware at the restaurants Using KCS methodology, contribute to the knowledge base by flagging, editing and creating articles Assist in special projects and perform additional assignments as directed Participate in the on-call weekend duties Work responsibly with or without direct supervision Develop and maintain knowledge by attending regular meetings and training activities Recommend process and procedure enhancements Coach and develop Level I Agents in real time Minimum Qualifications 3-5+ years of work experience Call Center or technical experience required Working knowledge of Microsoft Office Ability to work independently with minimal supervision Must be able to type at least 40 wpm Preferred Qualifications Bachelor's Degree in Information Technology; Computer Information Systems; Business, Marketing Degree or related field 1-3+ years Help Desk/Call Center Experience 1 year or more of experience in technical support including troubleshooting hardware and software issues Customer service experience Hospitality and/or Chick-fil-A restaurant experience, a plus Minimum Years of Experience 3
Travel Requirements 5%
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