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Thousands of crowd workers around the globe are the cornerstone of our fast-growing AI services business. As the Crowd HR Manager, you will build a scalable crowd model and be a partner for business operations. In close cooperation with local HR teams and the Supply Chain organization you will ensure that our engagement with colleagues and contractors is clearly defined, fair and always compliant with local rules and regulations. You and your small team will implement internal and external communication strategies and provide superior customer service and support to our online community.

About RWS HR

Our business is nothing without our people. As part of our global Human Resources team, you will be supporting over 8,000 people, across 100 legal entities in 43 different countries. We have a vibrant and nurturing culture where everyone can learn, grow, and thrive. We also love ideas and exploring new ways of doing things, united by our love of language.

Key Responsibilities

1. Partnership with Business
• Act as the partner for business operations in all matters relating to crowd workers.
1. Policies
• Develop policies that clearly define the rights, responsibilities, pay and benefits of crowd workers, while maintaining compliance with labor laws.
1. Compliance
• Stay updated on best practice and consult legal experts to ensure proper classification and compliance to protect both our people and our company.
1. Terms & conditions, pay
• In cooperation with our operations team and HR, define terms & conditions as well as pay to ensure our jobs are competitive, conditions fair and in line with local markets while maintaining project profitability.
1. Community management
• Leverage your team to implement internal and external communication strategies to provide superior customer service and support to our online community.
• Deliver effective training and guidance to both employees and contractors.
1. Well-being
• Coordinate well-being requirements and implement the Employee Assistance Program as defined by RWS internal standards and by customer contracts.
1. Team Management
• Lead a small team of HR and communication professionals.
• Engage and coordinate with our global People Services Organization.
• Cooperate closely with business Operations, internal Supply Chain organization and other functions.

Skills & Experience

• HR Management degree or equivalent work experience
• Profound understanding of the complexities and challenges of the gig economy
• Experience in managing the people function in an AI services organization with a large and diverse crowd of independent contractors, freelancers and part-time workers in the US and other countries.
• Solid understanding of compliance requirements related to crowd workers
• Experience in managing a small team.
• Entrepreneurial mindset and solutions-oriented approach
• Ownership, ability to work independently.

Base Pay

$110,000 - $140,000 / year

Actual rate of pay may vary based on factors including, but not limited to: position offered, location, education, training, and/or experience. Total compensation may also include variable incentives, bonuses, benefits, and/or other perks, as outlined in any formal offer made.

Benefits

• Amazing benefits! (Seriously!)
• Generous paid time off package, starting at 25 days per year (10 sick and 15 vacation), plus company holidays, birthday day off, paid volunteer time, and 100% paid parental leave.
• Company-wide agile work policy with flexible work arrangements.

• Opportunities for training, professional development, and personal growth.
• Smart, engaged co-workers and a global culture of diversity, innovation, and opportunity.
• The rare opportunity to impact how organizations communicate globally. There's a reason we work with 90 of the top 100 brands.

Candidates must reside in the following states to be considered:

California, Colorado, Florida, Illinois, Massachusetts, Minnesota, Nevada, New Hampshire, New Jersey, New York, Oregon, Pennsylvania, Texas, Washington, Wisconsin.

At RWS, we're here for one purpose: unlocking global understanding.

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world's top 100 brands, more than three-quarters of Fortune's 20 'Most Admired Companies' and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you'll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.

RWS Values

Get the 3Ps right - Partner, Pioneer, Progress - and well Deliver together as One RWS.

For further information, please visit: RWS

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

Covid Vaccination - All RWS employees hired for positions that require working on-site at RWS offices, customer offices, travel on behalf of RWS, and/or in-person meetings will be required to comply with the RWS USA COVID-19 Vaccination and Testing Policy. RWS complies with federal, state, and local laws regarding accommodations related to this policy.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

RWS is an Affirmative Action Employer. For more information about EEO/AAP legislation please visit: