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Job Description

Core Group Resources is America's leading recruitment company. Founded by a service academy graduate who has offshore experience, Core Group Resources' expertise is unmatched in the marine offshore market, finance, IT, renewables, & non-profit for executive search, staffing, and expertise identification.

Under close supervision, install, maintain and optimize the distributed computing-communication environment, including desktop, network infrastructure, voice and data communication systems. Provide field technical support to the end-users and operational systems.

Infrastructure Technician I Responsibilities 

• Set-up, deliver and install personal computers, telephones, networking and peripheral equipment using established and defined procedures and processes
• Perform preventative maintenance on voice and data communication systems and associated hardware maintaining accurate documentation
• Actively participate in Safety and Environmental programs, ensure MIS policy compliance and site operational goals
• Perform voice, network, and PC and basic wireless troubleshooting to isolate and diagnose infrastructure problems
• Perform other duties as required

Infrastructure Technician I Position Requirements 

• Two (2) years of experience in computer/electronic systems hardware/software troubleshooting, maintenance and repair
• Demonstrated technical expertise in the installation, repair and maintenance of PC hardware, software, printers, fax machines and telephone handsets
• Ability to effectively analyze, troubleshoot and diagnose issues with computers, peripherals, cellular and voice systems
• Basic understanding of networking concepts, protocols and technology including wireless networking equipment
• Basic knowledge of voice systems (PBX/VoIP)
• Skill in effective communication, both verbal and written
• Ability to work weekends, holidays, rotating shifts and both scheduled and unscheduled overtime as business dictates
• Must be customer service-oriented and possess good organizational skills
• Ability to develop and maintain awareness of occupational hazards and safety precautions
• Skilled in following safety practices and recognizing hazards

Infrastructure Technician I Position Preferred Requirements 

• High School diploma or GED
• A+ Certification
• Network+ Certification