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Summary

• Position Summary

  • The Senior Director, Practice Operations is responsible for providing leadership and direction in planning, guiding and coordinating practice operations for Pen Bay Medical Center and Waldo County General Hospital. As a member of the senior leadership team, this position will be a significant contributor to strategic planning and business development efforts overseeing medical group practices across two campuses and will be responsible for the successful implementation of these plans.

    The Sr. Director of Practice Operations for this region will provide leadership and oversight of the administrative and clinical management functions of these multi-specialty practices, ensuring the quality of care, patient safety, provider and employee satisfaction, and efficient use of financial resources.

    The Sr. Director of Practice Operations will develop and foster effective collaboration with providers, staff, and leadership across multiple locations to ensure an integrated approach to providing services and strengthening provider services throughout MaineHealth Medical Group, Coastal Healthcare Alliance, and MaineHealth.

    The Sr. Director of Practice Operations will oversee the efficient and effective financial management of the Coastal Health Alliance Medical practices, including budget, billing, purchasing, and financial reporting. This role will be responsible for developing and implementing the longer-term clinical and operational strategic growth plan of Coastal Healthcare Alliance, in alignment with the broader MaineHealth Medical Group strategic initiatives.

    The Sr. Director of Practice operations will report directly to the Coastal Region VP for Practice Operations. Direct reports will include Directors of Practice Operations across both hospital campuses.

• Required Minimum Knowledge, Skills, and Abilities (KSAs)
  • Education: Bachelor's degree required; Master's degree preferred.
  • License/Certifications: N/A
  • Experience: Minimum of five years of experience in a senior health care leadership position. Experience in medical practice management preferred, with comprehensive understanding of the following: effective medical practice and management skills; efficient patient flow, scheduling, and revenue capture; EHR/Practice management systems use and maximization; process improvement techniques; pertinent regulatory requirements.
  • Experience in financial analysis, operations, strategic clinical program planning. Excellent analytic skills, experience in solving complex problems, demonstrating creative and innovative thinking, and incorporating external and internal best practices in providing solutions.
  • Excellent communication and interpersonal skills to develop and maintain effective relationships with staff, physicians, executives and public. Experience in organizational behavior, managing without authority, working closely and collaborating with health system senior management and medical group physician leadership.
  • Demonstrated supervisory, management and collaboration skills, especially in clinical and medical practice operations. Ability to organize and coordinate multiple activities and to promote constructive change. Proven success in facilitating team through cultural change.
  • Ability to objectively appraise and analyze the qualifications and performance of others as well as the ability to direct their activities; dedication and commitment to mentoring direct reports and other team members.
  • Understanding of skills with commitment to continuously improve practice workflow/operations.
  • Skill in exercising a high degree of initiative, judgment, discretion and decision-making to achieve organization's mission and strategic plan.
  • Experience in medical practice management.
  • Strong knowledge of organizational structure and experience leading large teams within complex, heavily matrixed organizations.
  • Experience effectively managing relationships with providers.
  • A comprehensive understanding of financial management and medical practice economics.
  • A commitment to ensuring a culture of inclusion and diversity.