Find Jobs

Inspire health. Serve with compassion. Be the difference.

Job Summary

Accountabilities

• Provide appropriate assistance to patients.

  (Greet patients (using AIDET) upon arrival, ensure orders and other documentation are accurate, check patients in using appropriate departmental procedures and issue beepers when appropriate.\u00A0 Secure wheelchair if needed and direct patients to appropriate location, personally escorting them if at all possible).

• Facilitate patient visitation.

  Access patient location information in GE Centricity and/or Peri-Op computerized patient information systems and provide directional assistance; personally escorts visitors and family members to appropriate patient care area whenever possible.\u00A0 Update visitation and/or family logs as appropriate.\u00A0 Explain visitation policy and issue visitor badges if appropriate.\u00A0 Contact Nursing when family wishes to visit in Critical Care areas or Recovery; if visitation is not possible at that time, try to determine when visitation my be allowed and inform family.\u00A0 Contact other healthcare facilities if the requested patient is not a current Prisma Health patient.\u00A0 Maintain patient privacy and abide by visitation requests/restrictions.\u00A0

• Provide general assistance to family members and visitors.

  Greet guests (using AIDET) upon their approach to desk/area and offer appropriate assistance with information, directions, maps, written materials, etc.\u00A0 Escort guests and assist with wheelchairs as appropriate.\u00A0 Assist lost individuals in hallways.\u00A0 Orient family members to waiting rooms, explain patient tracking systems and visitation guidelines, and provide comfort items to families and visitors.\u00A0 Assist in keeping waiting areas clean and help visitors to find alternative waiting accommodations when overcrowding occurs.\u00A0\u00A0

• Facilitate communication between patients, family members, visitors and staff.

  Serve as a liaison between patients, staff and family.\u00A0 Issue beepers as appropriate and/or maintain cell phone numbers to assist in communication.\u00A0 Check with Nursing to ensure visit is appropriate after hours or at all times in surgery and in Critical Care areas.\u00A0 Assist\u00A0 relatives whenever possible in contacting the physician or communicating with nursing, or other hospital personnel.\u00A0 Assist patients and staff members in locating family members.\u00A0 Request language and other special needs interpreters as appropriate.\u00A0 Facilitate contact with Pastoral Care, Social Services, Medicaid office, etc.\u00A0 Notify appropriate manager when problem occurs or concern arises.

• Provide appropriate assistance to staff members.

  Assist with patient check-in and patient tracking procedures.\u00A0 Help with departmental clerical tasks and errands as appropriate.\u00A0 Secure wheelchairs and other equipment as necessary.\u00A0 Assist in maintaining clean, quiet surroundings
• Perform tasks and responsibilities associated with particular work station as appropriate.

Supervisory/Management Responsibility

This is a non-management job that will report to a supervisor, manager, director, or executive.

Minimum Requirements

• High School diploma or equivalent
• 1 year of experience in a Customer Service position

Required Certifications/Registrations/Licenses

N/A

In Lieu Of The Above Minimum Requirements

N/A

Other Required Skills and Experience

Familiarity with Microsoft Office Products preferred

Work Shift

Location

Facility

Department

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

Inspire health. Serve with compassion. Be the difference.

Job Summary

Accountabilities

• Provide appropriate assistance to patients.

  (Greet patients (using AIDET) upon arrival, ensure orders and other documentation are accurate, check patients in using appropriate departmental procedures and issue beepers when appropriate.\u00A0 Secure wheelchair if needed and direct patients to appropriate location, personally escorting them if at all possible).

• Facilitate patient visitation.

  Access patient location information in GE Centricity and/or Peri-Op computerized patient information systems and provide directional assistance; personally escorts visitors and family members to appropriate patient care area whenever possible.\u00A0 Update visitation and/or family logs as appropriate.\u00A0 Explain visitation policy and issue visitor badges if appropriate.\u00A0 Contact Nursing when family wishes to visit in Critical Care areas or Recovery; if visitation is not possible at that time, try to determine when visitation my be allowed and inform family.\u00A0 Contact other healthcare facilities if the requested patient is not a current Prisma Health patient.\u00A0 Maintain patient privacy and abide by visitation requests/restrictions.\u00A0

• Provide general assistance to family members and visitors.

  Greet guests (using AIDET) upon their approach to desk/area and offer appropriate assistance with information, directions, maps, written materials, etc.\u00A0 Escort guests and assist with wheelchairs as appropriate.\u00A0 Assist lost individuals in hallways.\u00A0 Orient family members to waiting rooms, explain patient tracking systems and visitation guidelines, and provide comfort items to families and visitors.\u00A0 Assist in keeping waiting areas clean and help visitors to find alternative waiting accommodations when overcrowding occurs.\u00A0\u00A0

• Facilitate communication between patients, family members, visitors and staff.

  Serve as a liaison between patients, staff and family.\u00A0 Issue beepers as appropriate and/or maintain cell phone numbers to assist in communication.\u00A0 Check with Nursing to ensure visit is appropriate after hours or at all times in surgery and in Critical Care areas.\u00A0 Assist\u00A0 relatives whenever possible in contacting the physician or communicating with nursing, or other hospital personnel.\u00A0 Assist patients and staff members in locating family members.\u00A0 Request language and other special needs interpreters as appropriate.\u00A0 Facilitate contact with Pastoral Care, Social Services, Medicaid office, etc.\u00A0 Notify appropriate manager when problem occurs or concern arises.

• Provide appropriate assistance to staff members.

  Assist with patient check-in and patient tracking procedures.\u00A0 Help with departmental clerical tasks and errands as appropriate.\u00A0 Secure wheelchairs and other equipment as necessary.\u00A0 Assist in maintaining clean, quiet surroundings
• Perform tasks and responsibilities associated with particular work station as appropriate.

Supervisory/Management Responsibility

This is a non-management job that will report to a supervisor, manager, director, or executive.

Minimum Requirements

• High School diploma or equivalent
• 1 year of experience in a Customer Service position

Required Certifications/Registrations/Licenses

N/A

In Lieu Of The Above Minimum Requirements

N/A

Other Required Skills and Experience

Familiarity with Microsoft Office Products preferred

Work Shift

Location

Facility

Department

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.