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In this position, you will be a key member of our Oral and Maxillofacial Surgery clinic, responsible for providing excellent customer service and assisting the clinical team with administrative duties in both the clinic and front office. You will act as the primary contact for our patients and visitors, handling payment procedures and resolving inquiries in a clear, friendly, and accurate manner. Your organizational skills and commitment to patient care will be instrumental in contributing to the overall success of our clinic.

The work hours are 7:30 a.m. - 4:30 p.m., Monday - Friday.

Salary Range: $22.42- 32.62/hour

Key Responsibilities Include:

Customer Relations and Services:

* Communicate with patients, students, staff, and faculty in a friendly, helpful manner.

* Greet visitors and direct them appropriately.

* Operate the telephone system, attend operational meetings, and provide training.

* Interact with and refer unresolved patient complaints to designated departments.

* Communicate pre-operative and post-operative instructions to patients.

* Act as a liaison between patients and the clinical team, relaying messages promptly.

* Demonstrate empathy and a caring attitude toward patients.

* Address patient concerns or complaints with sensitivity, escalating issues as appropriate

* Work during peak periods and perform other duties as assigned.

Patient Reception, Scheduling, and Registration:

* Welcome patients and create a welcoming atmosphere.

* Efficiently schedule appointments, handle phone inquiries, and communicate wait times.

* Document conversations in the EHR and use computer systems for accurate scheduling.

* Check-in patients, review and enter demographic and insurance information.

* Collect co-pays and fees, ensuring accurate data entry and confidentiality.

* Verify insurance eligibility, coverage, and benefits.

* Maintain a clean and organized front desk area.

* Handle mail, faxes, and other correspondence promptly.

* Assist with clerical duties, including scanning and making copies.

* Process OMFS referrals and ensure proper billing procedures.

Billing and Payment Processing:

* Assist patients in understanding treatment costs and insurance coverage.

* Process payments accurately, issue receipts, and maintain detailed records.

* Ensure all patients have a treatment plan before treatment commences.

Data Processing, Entry, and Office Management:

* Clearly communicate patient treatment fees with team members and patients

* Ensure signed agreements and insurance forms before patient treatment.

* Review and process 60-day reports, updating insurance or MHCP coverage.

* Update and enter information on axiUm (patient management system).

* Operate computers with accounting software for record-keeping.

* Check figures, postings, and documents for accuracy and proper ADA procedure codes.

* Keep records of customer interactions and transactions on axiUm.

* Prepare correspondence and emails for communication.

* Access various websites to verify MHCP or insurance eligibility.

* Operate general office equipment (copier, fax, calculator, telephone).

* Process third-party pre-determinations/prior authorizations.

* Place electronic alerts/holds for incomplete contracting and delinquent accounts.

* Enter Care Credit applications online for patient payment plans.

Account Management, Problem Solving, and Billing:

* Meet with dental students, residents, faculty, and patients to review treatment fees and coordinate insurance benefits.

* Attend morning huddles

* Collect deposits or payments and communicate fee/payment expectations.

* Access financial information to answer questions related to specific accounts.

* Assist in obtaining payment from third-party payers and resolve billing concerns.

* Issue refunds or adjust accounts with appropriate authorization.

* Contact customers and insurance companies for information.

* Explain insurance coverage and limitations to patients.

* Contact patients/guarantors regarding delinquent accounts and collect fees.

* Investigate and resolve patient concerns received by mail, phone, or in-person.

* Refer account problems to supervisor or collection agency when necessary.

* Explain and adhere to clinic and payment policies.

REQUIRED QUALIFICATIONS (Please detail all the required qualifications on your application materials):

* High school diploma or GED and four years of general accounts transaction experience

* Must be able to communicate verbally and in writing; in clear, understandable English.

* Demonstrated excellent customer service skills, attention to detail and thrives in a busy environment with many interruptions

PREFERRED QUALIFICATIONS:

* One (1) year of medical / dental clerical experience to include keyboarding experience and experience interacting with people (i.e. receptionist, switchboard, etc.)

* Experience working with a diverse population and working with interpreters

* Experience as a Dental/medical receptionist and scheduling patients electronically in a medical or dental office/clinic/hospital

* Experience using data look-up and data entry functions in an electronic health record

* Demonstrated ability to organize work under pressure

* Demonstrated advanced oral and written communication skills

* Experience with validating insurance information, prior authorizations, and following up on insurance claims is a plus

The University of Minnesota School of Dentistry is the state's only dental school and the only dental school in the northern tier of states between Wisconsin and the Pacific Northwest. We are a regional resource to five states for dental education, consulting services, patient treatment, and ongoing continuing dental education.

We educate dentists, dental specialists, dental therapists, dental hygienists, dental educators and research-scientists. We offer advanced degree programs in seven ADA-recognized specialties: endodontics, oral and maxillofacial surgery, orthodontics, pediatric dentistry, periodontics, prosthodontics and TMD and orofacial pain. We educate scholars in oral biology, dental hygiene and oral health for older adults. Dentists from other countries who wish to practice in the United States matriculate through our Program for Advanced Standing Students. Learners have the option to pursue a Masters in Public Health or a PhD alongside their DDS degree.

We are the only dental hygiene program in the state associated with a dental school. Offering programs at the baccalaureate and master of science level, our integrated program prepares oral health professionals to collaborate from their first day in the profession.

We became the first dental school in the nation to educate dental therapists in 2009. Dental therapists perform basic preventative services, drill and restore teeth for children and adults and remove primary teeth under the supervision of a licensed dentist. As of 2023, we have graduated 91 dental therapists from the program.

Our work affects virtually every person in Minnesota. We educate approximately 73% of the state's practicing dentists, 68% of licensed dental therapists, and 49% of dental hygiene educators. Our researchers develop and test restorative materials used by dentists around the world. We provide critical oral health care with more than 100,000 patient visits in our campus clinics and more than 16,000 patient visits at outreach sites in underserved communities throughout the state. We provide continuing dental education for 7,1000 practicing dental professionals each year.

The School of Dentistry is dedicated to creating a diverse, equitable, and inclusive workplace. Diverse teams, perspectives, and backgrounds create a strong and creative team that best serves the University's many communities, on campus and beyond. The University is an Equal Opportunity Employer. Black, Indigenous, people of color, LGBTQIA+, women, veterans, and members of historically underrepresented communities are highly encouraged to apply.

For more information, please visit our website,

Working at the University

At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.

The University also offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Please visit the Office of Human Resources website for more information regarding benefits.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail or call .

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U:

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

Any The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located in the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employee for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019) and Best Employer by State (2019, 2022).