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Description
The Opportunity ::
The Member Services Associate plays a critical role in supporting members aligned to their specific membership community. As an MS Associate you will work closely with the Group Leader to manage the health of each membership by curating engagement with the ultimate goal of renewal. Your attention to detail will ensure your members receive personalized service with exceptional care. If you want to play a role in shaping member experiences, grow your career, and become an essential part of our mission-the World 50 Group Memberships Team just might be for you.
Key Responsibilities ::
• Work closely with Group Leader on the execution of all membership activities
• Develop and maintain strong relationships with member's executive assistants to ensure their membership is maximized
• Create and maintain member engagement
• Strategize on retention and manage invoicing
• Manage special projects and research as related to membership communities
• Draft emails and information to be sent to members and executive assistants
• Coordinate event details including communicating logistics and ensuring member intel is collected
• Communicate all written summit logistics to members and EAs clearly and concisely
• Manage app engagement
About You:
• Candidate will have trained in the coordinator role or have successfully managed another community for 1.5 to 2 years
• Highly organized, creative, attentive to detail
• Able to manage, prioritize and complete multiple projects simultaneously
• Flexibility to accommodate different situations and temperaments
• Ability to interact with C-suite executives and their executive assistance with confidence
• Strong work ethic and willingness to take ownership of wide-ranging responsibilities
• Solid computer and analytical skills
• Persistence, resourcefulness, drive and the ability to work proactively and independently
• Excellent communication skills, both interpersonal and written
• Highest standards for quality and service
• Curiosity and a growth mindset
Work Environment and Physical Demands ::
While performing the responsibilities of this position, reasonable accommodations may be made to enable people with disabilities to perform the essential functions of this role. As we service a global membership, responsiveness outside of the 9-5 window should be expected occasionally. Additionally, the associate is occasionally required to travel.
World 50 Group is an Equal Employment Opportunity/Affirmative Action Employer that values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. World 50 also maintains a Drug-Free Workplace
