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Description
CGAs insight and consultancy helps to inform major decisions within our clients businesses; with responsibility for the project management of our core analytical services, the Analytics Client Manager plays a key role delivering market measurement and insight to the worlds biggest drinks companies.
CGAs Analytics Client Manager builds & maintain great relationships with Success & Solutions teams by providing best in class customer service, insight & deliverables, and in doing so is integral to identifying & creating further opportunities to broaden CGAs revenue prospects and services.
Sharing their analytical know-how, the Analytics Client Manager is an important mentor to the GCA. The Analytics Client Manager works closely with the GCA to develop the GCAs key skills, as well as manage the time effectively to ensure all responsibilities are met. Always living and working within CGAs culture & core values
Main Duties & Responsibilities
- Reporting & Database deliveries:
Responsible for ensuring all validation of Weekly Deliverables is complete and delivered on time every time
Proactively review CGAs product suite & client deliverables to ensure they remain relevant, looking to enhance them where necessary
First line support to analyst, problem solving any & all technical production process issues, liaising with Development teams as needed.
Analysis & Presentation Creation
Interpret & deconstruct client briefs to ensure true client requirements are met
Advise & provide guidance on methodologies, advanced analytics & use of additional CGA services where necessary
Project manage client briefs & liaise with all Success/Solutions stakeholders to ensure alignment on timescales, progress & output
Ensuring Project Brief protocol is followed for all Projects including presentation structure/story board, setting regular milestones for review & feedback, ensuring brief is completed to expected level & timescale
Review & feedback to analyst, developing the insight to capture market narratives & working with client teams to deliver SMART recommendations
Quality check final output ensuring output is accurate, Client Ready & brief relevant before sending to SAM for final feedback & sign off
Client Communication & Analytics
Responsible for always delivering excellent customer service
Responsible for providing Demos and training to clients of our core tools
Ensure all contractual obligations are met on time and correct
Demonstrate a sound understanding of Practice Area targets & objectives both commercial and operational.
Proactively thinking through how Practice area supports client teams
Key contact point for all standard data queries & brief requests from Success/Solutions teams
Confidently present research findings & demonstrates market knowledge
Communicate & advocate the features, benefits & methodologies of all CGA services
Confidently promote USPs of CGA Analytical services vs competitor alternatives, demonstrate a clear understanding of how each of CGA service compliment and work alongside each other.
Proactively share interesting trends or insights identified either in trade, in the press, or from wider CGA work with the client
Keeping up to date with analytics methodologies and delivery platforms (how to make queries more efficient and get the most out of it and present the data in the best way)
Management & Leadership
Organise resource to ensure milestones are hit
Plan & manage multiple work streams or client demands, providing regular progress updates on all deliveries to SACM
Support & mentor analysts to achieve their roles & responsibilities, identifying any training needs & co-ordinating group training sessions & info guides where necessary
Manage up effectively, providing regular progress reports & involving SACM in key issues & seeking out SACM expertise where necessary
Demonstrate good leadership skills:
Engage GCA through great communication; inspiring & helping them see how what they do connects
Ensure GCA is supported & is operating in a sustainable manner
Demonstrate intellectual integrity, ensure your actions fit your words
Core Behavioural Traits
Deadline & quality driven with high personal standards - wow with every delivery
Value people & the benefit of teamwork care for the team & consider needs of all
Inquisitive & enjoy learning
Demonstrate great leadership skills - positive, show integrity & responsibility
Own the question & be the expert
Shows initiative, innovation & a strong desire to improve own self & business
Takes decisions with long term perspective
Proud of what we do
Skillsets and Tools
Excel
Power Query
Power BI
Microsoft Synapse (SQL)
PowerPoint
REQUIREMENTS
- Proven at least 1/2 year of experience
- End-to-end project management skills (from project start to presentation)
- Ability to independently build and manage the relationship with the client by effective project management and delivery
- Strong client-facing and communication/presentation skills deliver research results to stakeholders on the clients side in a clear, consistent manner
- Full proficiency in PowerPoint & Excel (medium)
- English: Fluent, written, and spoken
- Preferable: knowledge of advanced statistics (data mining; predictive statistical models; multivariate analysis, data processing)
WHAT DO WE OFFER?
Besides an attractive salary & compensation package, NIQ offers flexible working hours and working from home, helping you to create a work/life balance that fits the best for your personal situation. Moreover, you will experience a dynamic, open, international and solution-oriented environment. Youll be trained on-the-job to develop your skills and experience.
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