Find Jobs

Position Details



Summary

Operating Title
Information Services Specialist




Long Classification Title
Library Services Specialist




Campus Location
Durham




Department
UNH Library Administration




Summary of Position
The Information Services Specialist works Monday-Wednesday 2pm-12:30am; Thursday 2:30pm-12:30am in the Fall and Spring semesters. Schedule is driven by academic calendar and hours change during semester breaks, J-Term, and summer session.

With general direction from the Information Services, Facilities, and Communication and Outreach Program Leads and in collaboration with program colleagues, serve as a source of information for patron inquires in person and remote and directs patron to the appropriate library resources and services during evening hours.

In accordance with established policies and procedures, the incumbent is responsible for a variety of duties that require a broad functional knowledge of library systems, standards, and policies of library information services and spaces to assist in providing resources and maintaining an environment conducive to study and research. Circulate materials and equipment, register borrowers, reconcile patrons accounts, and provide work direction to student employees. Review processes and update documentation for processes within assigned areas of responsibility. Prepare the library for evening closing. Produce social media and other promotional content.




Acceptable minimum level of education
Associate's




Acceptable minimum years of experience
3 years




Additional Job Information





Posting Number
PS4481FY24




Other minimum qualifications

• Associate degree, plus three years of work experience, or any combination of higher education and related work experience equal to five years;


• Ability and willingness to foster a healthy work environment;


• A commitment to valuing diversity and a willingness to contribute to an inclusive working and learning environment;


• Basic computer skills and an ability to learn new computer software programs and platforms;


• Comfortable working in a team-based environment and a proven ability and willingness to work independently and collaboratively;


• Ability to exercise independent judgment and take initiative to improve workflow, processes and organizational efficiencies;


• Demonstrated attention to detail and experience maintaining accurate records, managing tasks (sometimes multiple), and planning and organizing work to meet evolving priorities;


• Excellent communication and interpersonal skills including ability to establish and maintain effective working relationships with a diverse clientele of faculty, staff, students, and colleagues both internal and external to the University.


• Ability to flex schedule based on academic calendar required.

OR

Equivalent combination of education and/or experience that provides applicant with the necessary knowledge and skills to be successful in the role.




Additional Preferred Qualifications

• Two or more years of customer service experience;


• Experience using a Library Services Platform (LSP);


• Basic understanding of or experience with social media marketing;


• Understanding of job specific processes, protocols and policies particularly as applied to academic research libraries;


• Willing and able to troubleshoot and resolve issues (e.g., service, technology) independently or with appropriate guidance;


• Willing and able to provide information services that reflect cultural heritage and cultural backgrounds.

Salary Information
Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.




Quicklink for Posting





Percent Time Information (FTE)
0.94




Grade
11




EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Institution Information
The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire's lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.The UNH Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire, and the region can be found here:








Posting Details

Posting Date
03/06/2024




Open Until Filled
Yes




Closing Date





Posting Open to Internal Candidates Only?
No




Interested Internal Candidates Exist?
No




Job Category
Hourly Staff (Non-Exempt)




Appointment Type
Regular




If TERM position provide projected end date





Equipment/Instruments





Drivers License and Physical Requirements. Please check all items that apply.
None applicable








Duties / Responsibilities



Job Duties

Duty/Responsibility

• With general direction from the Information Services Program Lead, staff physical and virtual library service points, circulate and process material requests, provide directions and information about Library policies and procedures.


• Refer patrons to appropriate services when needed.


• Make independent decisions (with consideration to guidelines, policies, and procedures) regarding interpretation and enforcement of library polices.


• Provide student employee work direction, oversight, and contribute to training, scheduling, and evaluating student employee performance.


• Open and/or close library locations on the Durham campus depending on daily schedule.


• May need to work alternative shifts to provide coverage for other service desks when needed. Demonstrate diplomatic assertiveness and tactful communication skills in dealing with non-routine situations and an ability to negotiate potential conflicts between library policies and patron preferences.

Duty/Responsibility

• With general direction from the Facilities Program Lead, and as the singular full-time staff member working evenings Monday-Thursday, responsible for evening building operations including closing the library and serving as the primary point of contact for facility related issues, emergencies and/or other issues affecting library patrons.


• Communicate and collaborate with Facilities and/or Campus Safety when needed, participate in successful completion of recurring projects (e.g. semiannual furniture refresh or resetting, signage assessment or posting, or reevaluation of spaces for safety or accessibility needs) and facility related goal setting, implementation and achievement (e.g. chair refinishing project, emergency action plan update, accessibility inventory).

Duty/Responsibility

• With general direction of the Communication & Outreach Program Lead and in collaboration with program colleagues, assist with content writing, such as social media, blogs and articles, newsletters, and other marketing materials.


• Assist with monitoring public-facing library content for brand consistency such as signage, web content, etc.


• Work with student workers to display C&O related signage throughout the library locations as needed.

Duty/Responsibility

• The duties above are not intended to be all inclusive.


• There will be other duties that contribute to the success of library and university related initiatives.

Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed to Apply

Required Documents

1. Resume/Vita


2. Cover Letter

Optional Documents