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Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Under the general direction of the Director, the Delivery Lead - the Client Delivery Lead acts as the key adviser for ensuring business readiness through program setup and implementation of processes and execution of projects. This role will coordinate activities across internal and external integration points for client specific projects. The Client Delivery Lead supports new business development and/or Operations by providing subject matter expertise from the perspective of feasibility and usage. Executes high quality, integrated cross-functional plans for projects applying best practices in the development, initiation, planning, execution, control and closing of projects. They will be a key client facing contact and must be able to communicate effectively, oversee projections associated with new and existing service offerings and lead process improvement activities within their aligned portfolio.

The Client Delivery Lead is expected to identify customer issues and needs by maintaining an excellent relationship with end-users key position, which embraces both administrative and technical roles, is best suited for skilled and hard-working individuals who possess superbleadershipandinterpersonal skills, and who are passionate about delivering end-to-end customer-driven solutions.

• Is accountable for ensuring business readiness when implementing new technology or business processes.

• Plans, monitors, and manages projects from initiation through completion to ensure on-time completion according to specifications and within budgeted costs.

• Responsible for developing client-specific project plans, overall project delivery, driving projects to meet key milestones, drive accountability and removing obstacles on multiple concurrent projects.

• Secures appropriate internal and external resources for execution of project portfolio

• Monitors IT escalations and Production Support issues regarding impact to business

• Oversight of all User Acceptance Testing to include planning, execution and sign-off

• Partners with operations and strategic account management in to support client communications and meetings: provide client updates related to program roadmap/IT pipeline, standing client meetings, support SAMs with EBRs, and supports operations director/SAM with IT escalations.

• Aids in development and improvement of new or existing tools and processes.

• May serve as a mentor for less experienced team members utilizing broad and strategic experience for complex projects.

• Understands how project decisions impact key business metrics and the enterprise strategy.

• Provides clear and reliable communications to executive sponsors, internal teams, project stakeholders, external vendors, and customers.

• Evaluates new or changed tools and processes to fit within the projects managed.

• Shows flexibility in changing approach when needed.

• Has good judgment regarding which creative ideas and suggestions can improve our business and implements identified solutions.

• Adheres to and analyzes project/program policies processes, standards, governance, and metrics.

• Ten (10) or more years of applicable work experience, including ten (10) or more years managing projects.

• Bachelor's degree in business administration, Computer Science, Information Systems, or other related field. In lieu of a degree equivalent work experience will be considered.

• Project Management certification or successful completion of a recognized project management curriculum is desired.

Service Management: requiring a deep understanding of service management principles, and best practices to ensure the efficient and effective delivery of services. This includes incident management, problem management, change management, and service level management.

Client Relationship Management: Delivery Leads need strong interpersonal and communication skills to build and maintain relationships with clients. They should be able to understand client requirements, manage expectations, and ensure client satisfaction throughout the delivery process.

Leadership: requiring superior leadership qualities to guide and motivate their team members. This includes the ability to delegate tasks, provide clear directions, and inspire collaboration and teamwork.

Project Management: often oversee multiple projects or initiatives. requiring strongproject managementskills to plan, organize, and coordinate resources, timelines, and deliverables.

Problem-Solving: should be adept at analyzing complex situations, identifying problems, and proposing effective solutions - Requiring the ability to think critically and make decisions quickly to address service-related challenges

Financial Management: strong experience & knowledge of budgeting, cost management, and financial planning to ensure that service delivery stays within budget and aligns with financial goals.

Continuous Improvement: Delivery Leads should have a mindset of continuous improvement. They should proactively identify areas for improvement, implement process enhancements, and drive efficiency in service delivery.

Technical Knowledge: While not always required to be hands-on with technical aspects, having a good understanding of IT systems, infrastructure, and emerging technologies can be valuable in understanding the service delivery landscape and effectively communicate with technical teams.

• Able to analyze target audiences, construct communication plans and artifacts that can effectively address their needs and deliver effective communications up-to and including internal and external C-level executives.

• Able to use common project management tools to determine how the intersection of multiple projects impacts the critical path, baseline, resource constraints, costs and budget of the team.

• Able to model different mitigation plans and make recommendations.

• Able to extract the information from common tools and team members to analyze intersecting projects and team level allocations.

• Able to prepare a complex schedule inclusive of dependencies and resourcing within project management tools and can use that tool to manage timelines and budget.

• In-depth knowledge of reimbursement and patient assistance programs and database elements and functionality; may maintain specialize technical skills and hold expert systems knowledge on reimbursement strategies with supporting process functional knowledge.

• Within MS Excel works with multiple worksheets, filters data, functions, pivot tables.

• Able to create presentations in MS PowerPoint to present complex ideas in a way that is easily understood by the team.

• Able to create diagrams in MS Visio to present complex ideas in a way that is easily understood by the team.

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

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*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned