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When you join Verizon

Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together-lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose, and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

What you'll be doing...

You will implement strategies to improve service quality, product quality, employee efficiency, and interdepartmental communication. You will be working at the Reverse Supply Chain Finished Goods Operation as it relates to the development of reporting and system enhancements, creating distribution paths and establishing channels for ongoing feedback and improvement.

You will also be responsible for monitoring operational and financial data, identifying high variances or exposure areas, explaining actual variances to plan, or trend, producing regular readouts to senior leadership. Based on the data you will proactively design, implement, and execute the required systemic and operational changes to address negative trends and exposure areas.

• Developing strategies and processes to measure and ensure the security of the inventory on-site at the 3PL's.Ensure the adequate controls are in place to minimize shrink at the distribution centers. Oversee cycle counts audits with internal and external audit teams.

• Developing and implementing corrective action plans, with DC & internal/external audit teams. Develop processes to ensure accuracy of the Verizon Inventory System (SAP) to the 3PL's warehouse management system and physical inventory on the floor.

• Managing outbound discrepancies with original equipment manufacturing vendors, alternative repair networks, direct from consumers, and sales channels and establish new processes to reduce the number and hold them accountable to SLA's.

• Reducing product obsolescence through inventory reviews and re-balancing efforts.

• Identifying obsolescence drivers and effectively communicating solutions to third-party logistics providers.

• Researching emerging issues that are customer impacting or business impacting.

• Identifying prompt resolution to these issues with root cause analysis, corrective actions across impacted systems or processes.

• Reviewing current processes and providing solutions to enhance and optimize all processes under their scope to drive towards time and spend reductions for the operations at Lonestar (Ft. Worth) and Crossroads (Indy).

• Identifying opportunities for and leading IT infrastructure implementation and development.

• Supporting Reverse Inventory Planning team in the inventory balancing and reconciliations.

• Partnering with multiple VZW OEM's to establish inbound delivery schedules of repaired and seed stock inventory.

• Partnering with Monetization and Planning to closely manage the outbound order processes are maintained, carrier performance is being evaluated, and constrained products are expedited.

• Managing receiving at the DC's to ensure that priority receipts are properly expedited and that all service level agreements for receiving are met. Partner with DC and OEMs to ensure compliance with VZW receiving & shipping processes.

• Ensuring DC staffing is maintained to handle inbound/outbound schedule and volumes.

• Planning and developing flex inbound and outbound plans to support new product launches and holiday season.

• Evaluating, designing, and improving the efficiency of the outbound pick, pack, and shipping processes at all DC's. Ensure that all DC's are following the same best practices.

• Managing and monitoring outbound/inbound pallets trends. Identify changes and adjust plans to support growth and seamless execution.

• Compliance, Audit Controls & Oversight: partner with Audit teams in support of CPI efforts, ensure the DC's and FSL's are compliant with all inbound receiving and QA testing, oversee audit compliance, cycle counts, segregation of duties and manage weekly, monthly, quarterly, and annual inventory reporting.

What we're looking for...

You are a process person and you like when things run smoothly--but when they don't, you'll calmly find a good solution and then re-engineer the process to improve it for next time. And you're always on the lookout for ways to improve efficiency. No balls drop on your watch as you balance lots of different priorities because you keep track of all the details. You work well with lots of different kinds of people and know how to flex your style to suit the situation. You prefer a fast-paced environment with new challenges every single day.

You'll need to have:

• Bachelor's degree or four or more years of work experience.

• Six or more years of relevant work experience.

• Warehouse, distribution or fulfillment center experience.

• Willingness to work a flexible schedule.

• Willingness to travel up to 25% of the time.

• Basic knowledge of SAP.

Even better if you have one or more of the following:

• MBA or Master's degree in related fields.

• Logistics experience. Ideally, transportation, purchasing, or inventory management.

• Vendor management experience.

• Lean Six Sigma experience.

• Experience with Visio.

• Strong problem solving skills and ability to implement process improvements.

• Proficient in SAP.

• Knowledge of Reverse Operations.

• Ability to partner with internal and external vendors, manage cross-functional teams, lead large scale projects and handle multiple tasks to meet required deadlines on time.

• Strong organizational, interpersonal and follow up skills.

• Works well independently and with team members. Excellent forward thinking and analytical skills.

• Ability to communicate effectively throughout multiple levels of the organization.

• Proficient in Microsoft Office: Word, Excel, PowerPoint, and Project.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Where you'll be working

Scheduled Weekly Hours

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.