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*Job Summary:*

The Scheduling Coordinator is responsible for providing the best quality service while coordinating patient long-term care while acting as a liaison between the agency, patient, and all vendors. In addition, the case manager must sustain constant communication between all involved parties, including but not limited to: Vendors, NCMs, HHAs, Family vendors, and any other members of the service team while adhering to Royal Care’s policies and procedures.

*Some Key Responsibilities include:*

*\*Responsibilities may include additional tasks according to the needs of the department and the organization.*

* Function as the liaison between aide and patient ensuring quality, continuous care.
* Develop and sustain relationships with all vendors to ensure patient census growth.
* Complete and follow VBP Measures and quality assurance.
* Strategically coordinate placement of services between clients and caregivers.
* Communicate openly with other staff in the department regarding scheduling, availability, attendance, and larger-scale issues.
* Verify caregivers’ attendance daily ensuring they are attending to their scheduled cases and be able to prioritize staffing cases for no-shows, callouts or any missed visits based on the patient’s needs of care.
* Keep the Director of Patient Services and vendors informed of any and all patient care issues i.e. patient or family member complaints, patient incidents, non-compliance with agency rules by an HHA, change in patient status
* Ensure documentation is being updated for all our caregivers and patients in HHA Exchange.
* Handle and respond promptly to incoming calls, emails or faxes from physicians, contracts or clients requesting report status and/or information; communicate with contracts for patient status.
* Communicate with patients and their families regarding appointment scheduling, physician plan of care, appointment changes, and schedule changes.
* Maintain patient confidentiality and privacy with dignity and respect.
* Ensure the schedule reflects vendor authorization, patient preferences, and aide location, keeping in mind the goal of continuous, uninterrupted service to the patient.
* Handle all escalated non-clinical patient and HHA inquiries and needs.
* Maintain proper documentation; logging events, progress, and items related to patient care activities according to department procedures.

*Qualifications:*

* Must speak English, Korean and Cantonese or Mandarin
* Excellent verbal and written communication skills.
* Excellent interpersonal and customer service skills, empathy and patience in working for the elderly population.
* Ability to deal with difficult or sensitive situations in person or on the phone.
* Ability to function well in a high-paced and at times stressful environment.
* Ability to maintain a professional demeanor when handling employee issues.
* Knowledge of HHA Exchange is highly preferred.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
Standard shift:
* Day shift
Weekly schedule:
* Monday to Friday
Work setting:
* In-person



Experience:
* Customer service: 1 year (Required)
* Computer skills: 2 years (Required)

Language:
* Mandarin or Cantonese (Required)
* Korean (Required)


Work Location: In person%61042708% %%admin%%